Terminal Setup Guidance for Self-Signed Certificate Warnings
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Solution Overview
Problem
Users face difficulties in accessing web pages for advanced settings of information processing apparatuses like MFPs due to self-signed certificates causing browser warnings, leading to confusion about how to proceed with the configuration.
Innovation Solution
A terminal apparatus is equipped with a setup application that displays guide information on how to handle certificate warnings and provides a method to access the web page, ensuring seamless configuration of advanced settings.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If HTTPS communication with self-signed certificate is used for web page access, then security is improved, but user accessibility deteriorates due to browser warnings
Solution Approach 1:
The patent introduces a setup application as an intermediary between the user and the web page. This intermediary application displays guide information that explains the certificate warning and provides instructions on how to proceed, thereby mediating the interaction between the secure HTTPS protocol and the user's browser while maintaining both security and usability
2Ease of manufacture
If self-signed certificate is incorporated into MFP before shipment, then cost is reduced, but user experience deteriorates due to browser warnings
Solution Approach 1:
The setup application serves as a mediator that bridges the gap between the cost-effective self-signed certificate implementation and user experience. It provides contextual guidance about the certificate warning, explaining that it is expected behavior, and guides users through the necessary steps to access the web page, thereby maintaining good user experience without incurring the cost of third-party certificates
3Reliability
If browser warning is displayed for certificate verification, then security verification is improved, but configuration process complexity increases
Solution Approach 1:
The setup application performs preliminary action by displaying guide information before the user encounters the certificate warning. It proactively explains the nature of the warning and provides step-by-step instructions on how to proceed, thereby preparing the user in advance and reducing the perceived complexity of the configuration process
Data Source
AI summary
A non-transitory computer-readable storage medium stores a program for causing a terminal apparatus to communicate with an information processing apparatus to execute a method that includes receiving a first setting of the information processing apparatus, and displaying an object for accessing a web page for configuring a second setting of the information processing apparatus via a web browser, wherein, in the displaying, guide information about a warning displayed on the web browser is displayed by accessing the web page via the web browser.