Terminal Device Chat Notification for Failed Facsimile Transmission
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Solution Overview
Problem
Existing technologies do not effectively allow users to confirm the status of a facsimile machine when sending a reply image, leading to potential delays and complications.
Innovation Solution
A terminal device and system that includes a communicator, controller, and display, which communicates with a server device to send and receive messages, including images, when facsimile communication fails, allowing users to confirm receipt and send reply messages efficiently.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If facsimile communication is used to send reply images, then image transmission capability is maintained, but communication reliability deteriorates when sending fails and user awareness is lost
Solution Approach 1:
The system implements feedback by notifying the user through the chat application when facsimile sending fails. The notification message includes the failed image and prompts the user to send it again via chat, ensuring the user is aware of the sending status and can take corrective action.
Solution Approach 2:
The chat application serves as an intermediary between the user and the facsimile communication system. When facsimile sending fails, the chat application mediates by providing notification and alternative sending capability, bridging the gap between the failed facsimile transmission and user awareness.
2Ease of operation
If facsimile communication is used for image transmission, then traditional fax capability is maintained, but ease of operation deteriorates when sending status cannot be confirmed
Solution Approach 1:
The system provides immediate feedback to the user through the chat application when facsimile sending fails. This real-time notification eliminates the time delay by alerting the user promptly, allowing them to quickly resend the image via chat without waiting or uncertainty.
Solution Approach 2:
The system enables self-service by allowing users to resend failed images directly through the chat application interface. The notification message itself contains the failed image and provides a direct mechanism for retrying, making the process self-contained and eliminating the need for separate operations.
3Loss of information
If notification messages include URLs for image preview, then information completeness is improved, but device complexity increases due to multiple communication protocols
Solution Approach 1:
The chat application acts as an intermediary that consolidates multiple communication protocols. Instead of requiring separate systems for facsimile and chat notifications, the chat application mediates by receiving facsimile status updates and presenting unified notification messages with embedded images, reducing overall system complexity.
Data Source
AI summary
A first terminal device includes a communicator capable of communicating with a server device which provides a service enabling message exchange among a plurality of terminal devices, a controller, and a display, wherein the controller displays, on the display, a message showing that a first communication device received a first image from the second communication device, receives an instruction for sending a second image to the second communication device, and, when failing to send the second image to the second communication device, sends, to the server device, an instruction for sending a reply message in response to having received the first image to the second terminal device.