Terminal-Specific Failure Database for Client Update Management

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Solution Overview

Problem

Existing integrated failure management devices face challenges in managing large amounts of data, making it difficult to obtain appropriate countermeasures for target terminals, and often result in unnecessary updates or installations that can cause failures.

Innovation Solution

An information processing device and method that acquire and associate failure information and resolution information for each client terminal, perform primary and secondary searches to extract specific resolution information, and transmit it to the relevant terminal, ensuring appropriate and timely updates.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Quantity of substance

If integrated failure management device accumulates all failure data from multiple terminals, then comprehensive failure information is available, but data volume becomes enormous and appropriate countermeasures become difficult to obtain

Engineering Contradiction:

Improveamount of accumulated failure dataVSAvoiddifficulty to obtain appropriate countermeasure

Core Design Contradiction:

Quantity of substanceVSEase of operation

Solution Approach 1:

The patent segments the large volume of failure data by terminal device, organizing failure information into terminal-specific groups. The management device separates and manages failure data for each terminal individually, making it easier to retrieve appropriate countermeasures by first identifying the target terminal and then accessing its specific failure information.

Inventive Principle:

Principle #1Segmentation

Solution Approach 2:

The patent extracts and highlights essential identification information (terminal ID, device name, model) from the comprehensive failure data. By extracting these key identifiers and organizing them as search criteria, the system enables quick retrieval of relevant countermeasures without searching through all accumulated data.

Inventive Principle:

Principle #2Taking out (Extraction)

2Adaptability or versatility

If failure resolution information is provided without terminal-specific filtering, then all possible solutions are available, but unnecessary updates or installations may cause failures

Engineering Contradiction:

Improvecompleteness of failure resolution informationVSAvoidrisk of causing failures from unnecessary updates

Core Design Contradiction:

Adaptability or versatilityVSReliability

Solution Approach 1:

The patent applies local quality by providing failure resolution information that is specific to each terminal device's characteristics (ID, model, current version). Instead of providing universal solutions, the system tailors the resolution information to match the specific terminal's configuration and failure type, ensuring applicability and avoiding unnecessary updates.

Inventive Principle:

Principle #3Local quality

Solution Approach 2:

The system uses feedback by comparing the terminal's current state (version information, device configuration) with the failure database to determine the most appropriate resolution. The management device receives terminal information, performs targeted searches, and provides resolutions that are validated against the terminal's specific context, reducing the risk of incompatible updates.

Inventive Principle:

Principle #23Feedback

3Loss of information

If comprehensive search is performed on all failure data, then all possible solutions are found, but search time and processing load increase significantly

Engineering Contradiction:

Improvecompleteness of search resultsVSAvoidsearch time and processing time

Core Design Contradiction:

Loss of informationVSLoss of time

Solution Approach 1:

The patent performs preliminary action by pre-organizing failure data according to terminal identification information (terminal ID, device name, model) during data accumulation. This preliminary classification enables the search function to quickly narrow down candidates using these identifiers before conducting detailed matching, significantly reducing search time while maintaining completeness.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The patent adds another dimension to the search process by introducing terminal-specific identification as a primary search criterion. Instead of searching through all failure data directly, the system first filters by terminal identifiers, then performs secondary search within the reduced dataset, creating a two-stage search that maintains completeness while improving efficiency.

Inventive Principle:

Principle #17Another dimension (Dimensionality change)

Data Source

PatentUS12253906B2Information processing device, information processing method, and non-transitory computer-readable storage medium storing program

Publication Date: 2025.03.18 PANASONIC INTELLECTUAL PROPERTY MANAGEMENT CO LTD

AI summary

A processor of an information processing device acquires first device information including failure information related to each client terminal, and failure resolution information, and generates a failure database containing the failure information and the failure resolution information associated with each other. The processor acquires second device information related to each client terminal at a predetermined time interval, and performs, in the failure database, primary search for the failure resolution information based on information for search for searching for the failure resolution information. The processor performs, in the second device information, secondary search for the information of the client terminal specified by the information for search, extracts specific information of the specified client terminal from the failure resolution information by extracting information corresponding to a result of the secondary search from a result of the primary search, and transmits the specific information to the specified client terminal by the output unit.