Terminal Fault Correction via Automated Log Analysis
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Solution Overview
Problem
The existing methods for after-sales service in electronics products face difficulties in acquiring and analyzing log information to locate faults, leading to inefficient fault repair processes, resulting in increased time and economic costs, and negatively impacting the reputation of the service.
Innovation Solution
A method and system where a terminal acquires an error log, extracts identification information, and sends it to an after-sales server to determine a solution, which is then fed back to the terminal for fault repair, utilizing techniques like LOGCAT for real-time log redirection and error log analysis, and combining process names with top-level domain names to determine IP addresses for communication with the after-sales server.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If log information is acquired manually by after sales servants, then fault locating can be attempted, but the process is time-consuming and often fails due to limited skill levels and incomplete user descriptions
Solution Approach 1:
The terminal device automatically performs log acquisition, analysis, and fault locating without requiring manual intervention by after sales servants. The system self-services by autonomously collecting log information, analyzing it to locate faults, and even generating repair solutions, thereby eliminating the time loss associated with manual operations while maintaining high reliability in fault locating.
Solution Approach 2:
The terminal device performs preliminary actions by automatically acquiring and analyzing log information before the after sales servant even receives the faulty product. This preliminary automated analysis prepares fault location results in advance, significantly reducing the time required during the actual repair process while ensuring reliable fault locating through systematic log analysis.
2Reliability
If manual fault analysis is performed by after sales servants, then some faults can be located, but the process requires returning products to factory for complex repairs, increasing economic costs
Solution Approach 1:
The system implements automated feedback loops where log analysis results directly inform fault location and repair solution generation. The terminal automatically feeds back fault location information and repair suggestions to users or after sales servants, eliminating the need for costly factory returns while maintaining high fault locating accuracy through systematic automated analysis of log data.
Solution Approach 2:
The patent replaces the mechanical manual analysis process performed by after sales servants with an automated computer-based system. This substitution uses software algorithms to analyze log information, locate faults, and generate repair solutions, thereby maintaining high accuracy while eliminating the economic costs associated with manual processing and factory returns.
3Productivity
If automated log acquisition is implemented, then fault locating efficiency improves, but the system complexity increases due to additional components and processes
Solution Approach 1:
The after sales server system performs multiple functions including log reception, automated analysis, fault location, and repair solution generation within a single integrated platform. This multi-functionality improves fault repair efficiency significantly while avoiding the need for multiple separate systems, thereby managing overall system complexity through consolidation rather than proliferation of components.
Solution Approach 2:
The patent introduces an automated log analysis module as an intermediary between log acquisition and fault location processes. This intermediary component systematically processes log information using predefined analysis algorithms, thereby improving fault repair efficiency through automation while containing system complexity by using a standardized intermediary layer rather than complex point-to-point integrations.
4Manufacturing precision
If detailed log analysis is performed to locate faults accurately, then repair precision improves, but the time required for analysis increases
Solution Approach 1:
The terminal device performs preliminary automated log analysis immediately upon detecting a fault, extracting and analyzing relevant log information before the product even reaches the after sales servant. This preliminary action achieves precise fault location through systematic automated analysis while minimizing the time required during the actual service process, as the heavy analysis work is completed in advance.
Solution Approach 2:
The patent replaces manual detailed log analysis with automated computer-based analysis algorithms. This substitution enables precise fault location through systematic analysis of log information while dramatically reducing analysis time, as computers can process and analyze log data much faster than human servants, achieving both high precision and efficiency simultaneously.
Data Source
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AI summary
Disclosed is a method for repairing a fault of a terminal which includes: acquiring, by a terminal, an error log according to fault repairing instructions, and extracting identification information of a corresponding application from the error log; when the application is a local application, according to the identification information of the local application and a preset top level domain name corresponding to an after sales server of the local application, determining an IP address of the after sales server corresponding to the local application; sending the error log to the corresponding after sales server according to a preset receiving port and the IP address of the after sales server; determining, by the after sales server, a solution according to the error log, and feeding back the solution to the terminal; and performing, by the terminal, operation of repairing the fault of the terminal according to the solution. Also disclosed is a system for repairing a fault of a terminal. According to the method and system provided in the present disclosure, the error log of the terminal can be acquired quickly and accurately, repairing the fault is achieved, the occurrence of returning to the factory for repairing is suppressed completely, and economic cost and time for repairing the fault is reduced.