Communication Terminal Management System for Queue Balancing

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Solution Overview

Problem

In communication systems, especially in call centers, imbalances between the number of communication terminals requesting connections and those available lead to waiting issues, making it difficult to manage connections effectively when waiting occurs on either side.

Innovation Solution

A management system with first and second management units and an updating unit that dynamically updates identification information for communication terminals, managing queues and adjusting terminal states to balance requests and responses, ensuring efficient connection management.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Device complexity

If communication terminals are managed based only on a queue in an end, then the management system is simple, but connection management becomes difficult when waiting occurs on the other end

Engineering Contradiction:

Improvemanagement system complexityVSAvoidconnection management capability

Core Design Contradiction:

Device complexityVSEase of operation

Solution Approach 1:

The management system is segmented into two independent management units: a first management unit that manages queues of communication terminals waiting for connection initiation, and a second management unit that manages queues of communication terminals waiting to respond to connection requests. This segmentation allows each unit to operate independently while collectively providing comprehensive connection management capability, resolving the contradiction between system simplicity and management effectiveness.

Inventive Principle:

Principle #1Segmentation

2Productivity

If the number of communication terminals requesting connection is not balanced with the number of terminals available to respond, then connection requests are processed quickly, but waiting is problematically caused

Engineering Contradiction:

Improveconnection establishment speedVSAvoidwaiting time

Core Design Contradiction:

ProductivityVSLoss of time

Solution Approach 1:

The system performs preliminary actions by pre-establishing and maintaining queues in both the first management unit (for initiators) and the second management unit (for responders) before connection events occur. This allows the system to proactively organize and balance terminal requests and responses, preventing waiting time accumulation while maintaining fast connection establishment processing.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The management units operate with feedback mechanisms that continuously monitor the balance between terminals requesting connections and terminals available to respond. When imbalance is detected, the system adjusts queue management strategies accordingly, ensuring that waiting time is minimized while maintaining high connection establishment productivity.

Inventive Principle:

Principle #23Feedback

Data Source

PatentUS10015055B2Management system, communication terminal, communication system, method of management, and computer program product

Publication Date: 2018.07.03 RICOH CO LTD

AI summary

A management system includes a first management unit, a second management unit, and an updating unit. The first management unit manages identification information of a communication terminal classified into a first group. The second management unit manages identification information of a communication terminal classified into a second group. The updating unit updates information managed by the first management unit or the second management unit based on information transmitted from the communication terminals.