Mobile Terminal Operation Procedure Transmission System

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Solution Overview

Problem

Users face difficulties in receiving precise and appropriate operation procedure instructions for mobile terminal devices, especially when the acquaintance teaching is remote or lacks direct access to the device, leading to increased labor and potential misunderstandings due to model differences.

Innovation Solution

A mobile terminal device equipped with an operation acquisition unit, an operation conversion unit, and an operation procedure transmission unit that identifies and stores operations, converts them into data for explanation, and transmits this data via communication means, allowing for easy explanation of operation procedures to users.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of operation

If an acquaintance manually operates the mobile terminal device to explain operation procedures, then the explanation can be provided with consideration of the questioner's knowledge level, but the acquaintance must physically receive and operate the device which increases labor and may cause model differences to be overlooked

Engineering Contradiction:
Improveease of receiving operation explanationVSAvoidcomplexity of explanation process
Core Design Contradiction:
Ease of operationVSDevice complexity

Solution Approach 1:

The patent creates a digital copy of the operation procedure by automatically recording the sequence of operations and screen displays from the terminal device. This copy is then transmitted to the questioner's device, eliminating the need for the acquaintance to physically handle the device while preserving the complete operation sequence and visual context.

Inventive Principle:
Principle #26Copying

Solution Approach 2:

The patent replaces the mechanical process of manual operation and verbal explanation with an automated recording system that captures operation sequences, screen displays, and navigation paths. This substitution eliminates the labor-intensive manual explanation process while maintaining accuracy.

Inventive Principle:
Principle #28Mechanics substitution (Replace mechanical system)

2Device complexity

If operation procedures are explained via telephone or mail, then the acquaintance can provide instructions without direct device access, but the explanation becomes imprecise and the acquaintance cannot understand model differences

Engineering Contradiction:
Improvesimplicity of explanation deliveryVSAvoidprecision of operation explanation
Core Design Contradiction:
Device complexityVSMeasurement precision

Solution Approach 1:

The system creates an exact digital copy of the operation procedure including all screen displays, button sequences, and navigation steps. This precise copy is transmitted to the questioner's device, ensuring that model differences are captured and communicated accurately without requiring the acquaintance to manually explain each step.

Inventive Principle:
Principle #26Copying

Solution Approach 2:

The patent introduces an intermediary system (the operation recording and transmission device) that mediates between the acquaintance's terminal device and the questioner's device. This intermediary automatically captures, processes, and transmits the operation procedure, eliminating the need for direct human communication while maintaining precision.

Inventive Principle:
Principle #24Intermediary (Mediator)

3Loss of information

If the acquaintance manually records and transmits operation procedures, then detailed information can be conveyed, but the labor required increases significantly

Engineering Contradiction:
Improvecompleteness of operation informationVSAvoidefficiency of explanation process
Core Design Contradiction:
Loss of informationVSProductivity

Solution Approach 1:

The patent enables the terminal device to record and transmit operation procedures autonomously without requiring the acquaintance to manually document anything. The system self-services by automatically capturing the operation sequence, screen displays, and navigation paths, then transmitting this complete information to the questioner's device.

Inventive Principle:
Principle #25Self-service

Solution Approach 2:

The patent replaces the mechanical process of manual recording and typing with an automated electronic recording system that captures all operation details digitally. This substitution dramatically reduces labor while maintaining complete and accurate operation procedure information.

Inventive Principle:
Principle #28Mechanics substitution (Replace mechanical system)

Data Source

PatentEP2538640B1Portable terminal device, operation procedure communication system, and operation communication method
Publication Date: 2019.08.07 NEC CORP
  • EP2538640B1 patent drawingFigure 1
  • EP2538640B1 patent drawingFigure 2
  • EP2538640B1 patent drawingFigure 3

AI summary

An operation procedure communication system includes an information processing device for communicating an operation procedure and an information processing device for receiving the operation procedure. The information processing device for communicating the operation procedure includes: an operation acquisition unit for identifying and storing an input applied to an own terminal device and various states of the own terminal device in a period from application of a first predetermined operation to application of a second predetermined operation; an operation conversion unit for converting operation log stored by the operation acquisition unit to a text and/or a file to be reproduced as depiction; and an operation procedure transmission unit for transmitting an operation explanation acquired by the conversion by the operation conversion unit via communications means. The information processing device for receiving the operation procedure includes an operation procedure presenting unit for presenting the operation explanation which is transmitted from the information processing device for communicating the operation procedure and acquired via the communications means to a user.