Threat Detection System Routing via Dialing Plans
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Solution Overview
Problem
Conventional threat detection systems face challenges in efficiently routing requests for assistance in network environments, leading to delays and inefficiencies in connecting screening operators with remote experts, and they are limited by the requirement for remote experts to be physically located at a single operations center, restricting scalability and integration of third-party experts.
Innovation Solution
A threat detection system that automatically routes requests to a hierarchy of expert groups based on predefined dialing plans, allowing remote experts to be located anywhere and enabling efficient communication and collaboration between operators and experts, while allowing for the integration of new experts and locations without geographical constraints.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If remote experts are physically located at a single operations center, then connection establishment is simplified, but system scalability and integration of third-party experts is restricted
Solution Approach 1:
The patent replaces the mechanical requirement of physical co-location with a network-based virtual connection system. Experts can be geographically distributed and accessed through network connections, eliminating the need for physical presence at a single operations center while maintaining system functionality and scalability.
2Loss of time
If manual routing of requests to experts is used, then system complexity is reduced, but time delay in connecting operators with experts increases
Solution Approach 1:
The patent implements predefined dialing plans that establish hierarchical routing paths in advance. When a request is received, the system automatically follows the pre-configured sequence to route the request to appropriate expert groups, eliminating manual intervention and reducing connection time through automated preliminary routing decisions.
Solution Approach 2:
The system incorporates feedback mechanisms where the status and availability of expert groups are continuously monitored. This feedback information is used to dynamically adjust request routing in real-time, ensuring that requests are directed to available experts efficiently and reducing waiting time through adaptive automated routing.
3Productivity
If a single hierarchy of expert groups is used for all requests, then device complexity is reduced, but request handling efficiency for different locations and threat types decreases
Solution Approach 1:
The patent segments the expert groups into multiple hierarchical levels and categories, each specialized for specific threat types or geographic locations. This segmentation allows the system to route different types of requests to appropriate specialized groups, improving handling efficiency while organizing complexity through structured categorization rather than monolithic design.
Solution Approach 2:
The system implements location-specific and threat-type-specific routing configurations. Different dialing plans can be applied to different geographic locations or threat categories, allowing optimized local routing decisions for each specific context while maintaining overall system coherence through standardized hierarchical structures.
4Loss of time
If multiple separate requests are submitted to connect with different experts, then expert selection flexibility is improved, but time delay and operational complexity increase
Solution Approach 1:
The patent creates a universal request handling mechanism that can accommodate multiple expert selection criteria within a single hierarchical routing framework. The dialing plans are designed to handle various routing scenarios (different locations, threat types, expert availabilities) through a unified automated process, eliminating the need for multiple separate requests while maintaining flexibility in expert selection.
Data Source
AI summary
Systems and methods are disclosed for detecting security threats in a network environment. A local workstation is used to inspect an item and submit a request for assistance to determine whether the item raises a security threat. A server receives the request for assistance from the local workstation over a network and retrieves a dialing plan associated with the origin of the request. The server utilizes the dialing plan to route the request to expert groups assigned to the dialing group. In response to the request being accepted by a remote expert device in one of the expert groups, the server establishes a connection between the local workstation and the remote expert device that accepted the request.