Automated Ticket Processing for Business Expense Reimbursement
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Solution Overview
Problem
The reimbursement process for institution employees' business expenses is cumbersome and time-consuming, requiring significant effort from both the employee and the ticket manager due to the manual handling and synchronization of business payment bills and associated tickets.
Innovation Solution
A ticket processing method and apparatus that automates the synchronization of business payment bills from member accounts to co-managed accounts, allowing for the retrieval and association of tickets with these bills, thereby streamlining the reimbursement process and improving management efficiency.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If manual handling and synchronization of business payment bills and tickets is performed, then the reimbursement process can be completed, but the process becomes cumbersome and time-consuming
Solution Approach 1:
The system performs preliminary actions by automatically synchronizing business payment bills from member accounts to co-managed accounts before the reimbursement request is submitted. This pre-synchronization eliminates the need for manual bill collection and preparation, significantly reducing the reimbursement waiting time and improving processing efficiency.
Solution Approach 2:
The system enables self-service by allowing member accounts to automatically generate and synchronize their own business payment bills to the co-managed account. This eliminates the need for manual intervention by ticket managers in collecting and organizing bills, thereby reducing both time loss and improving productivity.
2Ease of operation
If manual synchronization of business payment bills is performed, then the bills can be transferred to co-managed accounts, but significant effort is required from ticket managers
Solution Approach 1:
The system implements self-service by enabling member accounts to automatically synchronize their business payment bills to co-managed accounts without requiring ticket manager intervention. This automation significantly reduces both the workload and effort required from ticket managers while maintaining ease of operation.
Solution Approach 2:
The system replaces the mechanical manual process of bill synchronization with an automated electronic system. The synchronization is performed automatically through system-to-system communication between member accounts and co-managed accounts, eliminating the need for manual ticket manager involvement and reducing effort while maintaining operational simplicity.
3Productivity
If automated synchronization is implemented, then the reimbursement process is simplified and waiting time is reduced, but the system complexity increases
Solution Approach 1:
The system achieves improved productivity by implementing a universal synchronization mechanism that handles multiple functions: automatic bill synchronization from member accounts to co-managed accounts, ticket association, and reimbursement processing. This multi-functional approach consolidates what would otherwise require separate manual processes into a single automated system, reducing overall system complexity while improving efficiency.
Data Source
AI summary
Embodiments of this specification provide a ticket processing method and apparatus. The ticket processing method includes: obtaining a business payment bill obtained after an institution member makes a business payment, and storing the business payment bill in a member account of the institution member; synchronizing the business payment bill from the member account to a co-managed account that is of an institution to which the institution member belongs and that is associated with the member account, to add the business payment bill to a bill list in the co-managed account; obtaining, based on a ticket addition request submitted by the institution member for the business payment bill, a ticket associated with the business payment bill; and returning the ticket to the co-managed account based on an account association relationship between the member account and the co-managed account, to associate the ticket with the business payment bill in the bill list.