Tiered Operational Flow Management System for Automation
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Solution Overview
Problem
Automating operational management in computer systems is challenging due to the need for physical tasks like cable insertion and visual checks, and difficulties in determining precise automation of processing contents, making it hard for managers to execute operations without manual intervention.
Innovation Solution
A management system that stores tier relationship information, execution sequence information, and operational item type information to differentiate between automated and manual operational items, displaying icons accordingly to facilitate management and allocation of tasks.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If operational management is automated using computer programs, then productivity and work efficiency are improved, but the system cannot handle physical tasks requiring manual intervention such as cable insertion and visual checks
Solution Approach 1:
The operational flow is divided into multiple operational items, each categorized by execution type (automated, manual, or mixed). This segmentation allows the system to clearly identify which tasks can be automated and which require manual intervention, enabling efficient resource allocation and management.
Solution Approach 2:
The system introduces an intermediary layer that manages the coordination between automated computer operations and manual human tasks. This intermediary framework handles task allocation, progress tracking, and status monitoring, allowing seamless integration of both automated and manual operational modes.
2Measurement precision
If all operational items are managed in detail, then measurement precision and control are improved, but the complexity of managing and tracking numerous operational items increases
Solution Approach 1:
The system introduces a tiered hierarchical structure for organizing operational items, adding a dimensional layer of abstraction. Operational items are grouped into tiers based on their execution sequence and dependencies, allowing managers to view and manage operations at multiple levels of detail without being overwhelmed by individual item complexity.
Solution Approach 2:
The system uses visual indicators (different display styles for icons) to represent different execution types and statuses of operational items. Automated items, manual items, and mixed items are displayed with distinct visual characteristics, enabling quick identification and status monitoring without requiring detailed analysis of each item.
3Loss of information
If the system provides detailed information about each operational item, then information completeness is improved, but the ease of operation and quick decision-making are reduced
Solution Approach 1:
The display interface dynamically adapts to show different levels of information based on the manager's needs and the current operational context. The system can present summarized views for quick overview or detailed views for in-depth analysis, allowing managers to easily switch between different information granularities without being overwhelmed by constant detailed data.
Solution Approach 2:
Visual indicators and icon styles are used to convey key information about operational items at a glance. Different execution types (automated, manual, mixed) and statuses are represented through distinct visual styles, enabling managers to quickly comprehend the operational landscape without reading detailed descriptions of each item.
Data Source
AI summary
A management system stores tier relationship information of operational items that configure an operational flow, the execution sequence information, and the operational item type information that indicates whether an operational item that is a lower end of a tier of the operational flow is an automated operational item or a manual execution operational item in the process of an automated work of a computer. The management system determines whether an operational item of a tier that is upper than a tier of the lowest level includes only the automated operational item, only the manual execution operational item, or both for all tiers of the lower level based on the operational item type information and the tier relationship information. The management system controls a display of an icon that indicates a plurality of operational items for the predetermined tier of the operational flow based on the result of the determination.