Token Encoding for Secure Account Data Transmission
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Solution Overview
Problem
Current systems fail to effectively protect sensitive customer account data during electronic communications, as customer service representatives often receive unencrypted data, leading to potential breaches and inability to identify or assist with issues related to the data.
Innovation Solution
A computer-implemented method and system that processes textual data from electronic communications to identify account data, generates unique tokens for sensitive information, and modifies the communication to include these tokens, allowing secure transmission and use by recipient systems without exposing the original data.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If sensitive account data is transmitted in plain text for customer service assistance, then customer service representatives can identify and assist with account issues, but the confidentiality and security of the data is compromised
Solution Approach 1:
The patent introduces an intermediary encoding system that transforms sensitive account data into non-sensitive encoded data before transmission. This intermediary layer allows customer service representatives to access and work with account information without directly exposing the sensitive original data, thus maintaining security while enabling operational access.
Solution Approach 2:
The patent creates encoded copies of sensitive account data that preserve the necessary information for customer service operations while removing the sensitive characteristics. These encoded copies can be freely transmitted and processed without compromising the security of the original sensitive data.
2Object-affected harmful factors
If sensitive account data is masked or replaced with asterisks for security, then data confidentiality is protected, but the ability to uniquely identify and use the account data for assistance is lost
Solution Approach 1:
The patent applies parameter changes by transforming the format and characteristics of account data through encoding. The encoding process changes the data parameters (from sensitive to non-sensitive) while preserving the essential identification and operational capabilities needed for customer service assistance.
3Object-affected harmful factors
If encoded tokens are generated and stored in databases to replace sensitive data, then data security is improved, but system complexity and processing overhead increase
Solution Approach 1:
The patent creates a universal encoding system that can handle multiple types of sensitive data (account numbers, personal information, etc.) through a single encoding mechanism. This multi-functional approach reduces overall system complexity by providing a unified solution rather than requiring separate handling mechanisms for different data types.
Data Source
AI summary
Provided is a computer-implemented method for automatically encoding data in an electronic communication. The method includes the steps of receiving an electronic communication including textual data, the textual data including account data inputted with a microphone and processed with a speech recognition system, in response to receiving the electronic communication, automatically processing the textual data, identifying the account data based on processing the textual data, generating at least one token, wherein the at least one token is unique to the account data, generating a modified electronic communication based at least partially on the textual data and the at least one token, the modified electronic communication comprising the at least one token, and communicating the modified electronic communication to a recipient system. A system and computer program product for automatically encoding data in an electronic communication are also disclosed.