Tracker for Classifying Vendor Roadmap Updates
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Solution Overview
Problem
Software updates often lead to interoperability issues with Assistive Technology (AT) software, causing disruptions and requiring extensive manual intervention, which can result in downtime and increased costs due to the need for reconfiguration and expert involvement.
Innovation Solution
A system comprising a tracker that analyzes vendor roadmaps for updates and classifies new information, identifying potential impacts on AT software, allowing for proactive reconfiguration and expert notification to prevent interoperability issues, thereby reducing downtime and costs.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If software updates are performed manually with bureaucratic methods, then interoperability issues can be resolved, but the process takes significant time and involves multiple people changing access rights and reconfiguring systems
Solution Approach 1:
The system performs preliminary actions by monitoring vendor roadmaps and detecting update information before the updates are deployed. It proactively identifies potential interoperability issues and notifies experts in advance, allowing them to prepare mitigation strategies before the actual update occurs, thus avoiding downtime and manual reconfiguration time.
Solution Approach 2:
The system enables self-service by automatically detecting update information from vendor roadmaps, classifying the updates, identifying affected technologies, and notifying relevant experts without requiring manual bureaucratic processes. The automated detection and classification system reduces the need for human intervention in monitoring and initial assessment.
2Reliability
If extensive manual monitoring and testing of software updates is performed, then interoperability risks can be identified, but the process requires significant manpower and technical understanding
Solution Approach 1:
The system replaces manual mechanical processes of monitoring and testing with an automated electronic system. The detection module automatically monitors vendor roadmaps and updates, the classification module automatically categorizes updates, and the system automatically identifies affected technologies, eliminating the need for extensive manual manpower and technical expertise.
Solution Approach 2:
The system introduces an intermediary automated classification module that acts as a mediator between the raw update information and the experts. This module automatically analyzes update information, classifies it by type and impact, and identifies affected technologies, reducing the complexity of direct manual analysis and expert involvement.
3Ease of repair
If reactive approaches are used to address interoperability issues after updates, then problems can be fixed, but users experience downtime and service disruption
Solution Approach 1:
The system performs preliminary detection and classification of update information before the updates are deployed to production environments. By proactively identifying potential interoperability issues and notifying experts in advance, the system enables preventive measures to be taken, avoiding service disruption and maintaining productivity.
Solution Approach 2:
The system implements a feedback mechanism where detected update information is continuously monitored, classified, and used to generate notifications to experts. This feedback loop enables the system to learn from classified updates and improve its detection capabilities, while also enabling experts to prepare appropriate responses before issues affect service continuity.
Data Source
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AI summary
The invention provides a tracker which is a monitoring program analyzing the conceptual relationships between a vendor's roadmap of information on future updates (add a new feature or amend (up to date version) a feature) and a tracker's database. The invention also provides a planning system which uses the information stored to the tracker to analyses, track and automatically identify areas of impact in terms of technologies, services, and 3rd party tools (software or hardware) for a customer in order to deliver functioning integrated services to users both proactively and timely.