Transaction Processing System Near Real-Time Reward Notifications
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Solution Overview
Problem
Conventional systems lack the capability to provide near real-time notifications and responses to transaction account holders due to the complexity of multiple parties and databases involved in transaction processing.
Innovation Solution
A computer-based system that receives notifications of transaction actions, communicates with web-clients in near real-time, and offers personalized services by monitoring transaction balances, suggesting services, and allowing rewards points or credit options, while also monitoring the location of transaction account holders to tailor services.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If conventional transaction processing systems use multiple parties and databases to authenticate and complete transactions, then transaction security and reliability are improved, but real-time response capability deteriorates due to processing delays
Solution Approach 1:
The system pre-loads transaction account data, merchant data, and reward points information into memory before transactions occur. This preliminary preparation allows the system to quickly retrieve and process transaction information in real-time without querying multiple databases during the actual transaction, thus maintaining reliability while reducing processing time.
Solution Approach 2:
The system introduces a notification service as an intermediary that receives transaction notifications and distributes them to relevant web clients and systems. This mediator architecture enables real-time information dissemination without requiring direct communication between multiple parties, reducing latency while maintaining system reliability through centralized coordination.
2Adaptability or versatility
If the system provides personalized services by monitoring transaction account holder behavior and location, then service quality and customer experience are improved, but system complexity and data processing requirements increase
Solution Approach 1:
The system applies different processing and notification strategies based on local conditions - different web clients receive different notifications based on their specific preferences, device capabilities, and user profiles. This localized approach enables high personalization without requiring a completely complex centralized system, as each client is served according to its specific needs.
Solution Approach 2:
The system dynamically changes notification parameters (such as notification type, timing, and content) based on transaction account holder behavior patterns, preferences, and current transaction context. This parameter-based personalization allows the system to adapt services to individual users without requiring complex structural changes, maintaining system simplicity while achieving high versatility.
3Productivity
If the system communicates with web-clients in near real-time to provide transaction updates and offers, then customer engagement and service responsiveness are improved, but network bandwidth and communication infrastructure requirements increase
Solution Approach 1:
The notification service uses periodic polling and event-driven architectures to communicate with web clients, sending updates only when relevant transaction events occur rather than maintaining continuous real-time communication. This periodic approach maintains high responsiveness for important transactions while reducing overall network bandwidth consumption and energy usage during idle periods.
Data Source
AI summary
A method comprises receiving, by a computer-based system for processing a transaction, a notification that a transaction account holder has taken an action, taking, in near real time, an action in response to the action taken by the transaction account holder, and/or communicating with a web-client associated with the transaction account holder in response to the action taken by the transaction account holder. The communicating with the web-client may occur in near real time.