Transfer Server Device Registration Based Service Redirection
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Solution Overview
Problem
Existing support service systems, such as those described in Japanese Patent Laid-Open No. 2005-059303, only guide users to online shopping sites for ink tank replacements, failing to consider users who do not need such services, and do not provide a convenient way to redirect access requests to appropriate service destinations based on device registration status.
Innovation Solution
A transfer server that receives access requests from client terminals, analyzes the device status, and generates and transmits URLs to redirect the client to appropriate support service providers, either requiring in-advance registration or not, ensuring users are guided to relevant service sites based on their specific needs.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If the server generates screen information for online shopping sites selling ink tanks, then users can purchase ink tank replacements, but users who do not need such services are not considered and cannot access appropriate support services
Solution Approach 1:
The patent segments the support service into two distinct paths: one for registered devices (providing automated ink tank delivery services) and one for unregistered devices (providing online shopping site information). The transfer server divides the access request handling based on device registration status, allowing each user group to access services appropriate to their needs without interference from the other path.
Solution Approach 2:
The patent implements preliminary action by checking device registration status before directing users to specific services. The transfer server performs this check in advance and generates different redirect URLs accordingly - either to automated delivery service sites for registered devices or to online shopping sites for unregistered devices. This preliminary classification eliminates the need for users to navigate through unnecessary service options.
2Productivity
If the system provides automated delivery service for registered devices, then service efficiency is improved, but complexity of determining service type increases
Solution Approach 1:
The transfer server acts as an intermediary between the client terminal and the support service providing server. It receives access requests, determines the appropriate service type based on device registration status, generates corresponding redirect URLs, and transmits them to the client terminal. This intermediary role simplifies the overall system architecture by centralizing the determination logic in one component rather than distributing complexity across multiple services.
Solution Approach 2:
The system implements self-service through automated determination of service type based on device registration status. The transfer server automatically checks whether a device is registered and directs users to the appropriate service without requiring manual selection or complex user input. For registered devices, the system automatically provides access to ink tank delivery services, eliminating the need for users to navigate through service selection interfaces.
Data Source
AI summary
A transfer server according to the present invention is a transfer server guiding an access request from a client terminal to a site that is a redirect destination and includes a reception unit configured to receive an access request for a site providing a support service relating to a device connected to the client terminal, a generation unit configured to generate an address for accessing a site providing a support service requiring in-advance registration in a case where the device is a target for the support service requiring the in-advance registration, and a transmission unit configured to transmit an access response having the generated address set as a redirect destination to the client terminal.