Transmission Job Error Diagnosis With Link-Down Priority
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Solution Overview
Problem
Users face difficulty in determining the primary cause of transmission errors during data transmission, such as image data transmission, due to multiple possible causes, making it challenging to handle the errors effectively.
Innovation Solution
An information processing apparatus that includes a network device, memories, and processors to diagnose transmission jobs with errors, prioritizing the display of handling methods for link-down issues, facilitating easier error resolution.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If multiple possible causes for transmission errors are presented to the user, then the user can understand various error sources, but it becomes difficult for the user to determine which cause needs to be handled first
Solution Approach 1:
The patent segments the error handling process by categorizing errors into distinct types (link down errors, authentication errors, host name errors) and presenting them in a structured list format. This segmentation allows users to systematically review each error type rather than facing a overwhelming undifferentiated error message, thereby maintaining comprehensive error information while improving usability through organized presentation.
Solution Approach 2:
The patent performs preliminary diagnosis and categorization of errors before presenting them to the user. The system automatically identifies and classifies the error type (link down, authentication failure, host name error) and prepares a pre-organized list of handling methods. This preliminary action spares users the effort of analyzing raw error data themselves, delivering ready-to-use structured information that maintains completeness while enhancing ease of operation.
2Loss of information
If comprehensive error diagnosis information is provided, then users can understand all possible error causes, but the complexity of the information presentation increases
Solution Approach 1:
The patent applies segmentation by dividing comprehensive diagnosis information into discrete, categorized error types (link down errors, authentication errors, host name errors). Each error type is presented as a separate list item with its own handling methods. This segmentation maintains the completeness of diagnostic information while reducing presentation complexity through systematic organization, making the information easier to process without losing any diagnostic value.
Solution Approach 2:
The patent applies local quality by providing different levels of information detail for different error types. For example, link down errors receive specific handling instructions tailored to network connectivity issues, while authentication errors receive different specialized guidance. This localized customization of information quality ensures each error type gets appropriately detailed and relevant handling methods, maintaining information completeness while avoiding generic overly-complex presentations.
Data Source
AI summary
An information processing apparatus includes a network device, wherein the information processing apparatus executes transmission jobs for transmitting data to other apparatuses based on instructions from a user by using the network device, one or more memories storing instructions, and one or more processors capable of executing instructions causing the information processing apparatus to display, for each of the transmission jobs execution of which is instructed, information relating to each of the transmission jobs receive, of all pieces of the information, selection of a piece of information relating to a transmission job in which an error has occurred, diagnose the transmission job associated with the received information, and display a plurality of handling methods for the transmission job as a result of the diagnosis, wherein a handling method relating to link down is preferentially displayed, in the displaying of the plurality of handling methods.


