Transparent Display Digital Desk for Banking
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Solution Overview
Problem
Banking systems face challenges in utilizing empty spaces for counselors, leading to inefficiencies in financial transactions, as existing technologies do not effectively manage the transition between real and virtual counselor interactions, especially during counselor absences.
Innovation Solution
A digital desk equipped with a transparent display unit, touch panel, sensor unit, and control unit that detects the presence or absence of the counselor to switch between transparent mode and virtual counselor display, along with voice input/output units, enabling seamless banking operations even without a physical counselor.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If a transparent display unit is used to show virtual counselor images, then banking services can continue during counselor absence, but the display may show sensitive content visible from both sides of the transparent display
Solution Approach 1:
The patent applies local quality by displaying different content on different regions of the transparent display. The display is divided into a first area showing content for the customer and a second area showing content for the counselor, allowing each side to view appropriate information without exposing sensitive content to unauthorized parties.
Solution Approach 2:
The patent implements the inversion principle by making the display content direction-dependent. The controller detects the viewing direction and presents different information based on which side is viewing - customers see customer-facing content while counselors see counselor-facing content, effectively inverting the traditional symmetric display approach.
2Productivity
If the transparent display shows virtual counselor images, then customer service continues, but position detection accuracy must be maintained to determine viewing direction
Solution Approach 1:
The patent uses an intermediary approach by introducing a sensor unit that detects customer position and viewing direction. This sensor acts as a mediator between the customer's physical position and the controller's content selection, enabling accurate determination of which side is viewing the display without requiring complex image processing or inference.
3Productivity
If the display switches between transparent and virtual counselor modes, then empty space utilization improves, but the switching logic becomes more complex
Solution Approach 1:
The patent applies self-service by implementing automatic mode switching based on counselor presence detection. The controller automatically transitions between transparent mode and virtual counselor mode without requiring manual intervention, using sensor input to trigger the appropriate display state and reducing operational complexity.
Applied Scientific Principles
This section explains which scientific principles are used to turn an abstract innovation direction into a practical engineering solution.
Function Achieved in This Case
Enables convenient and accurate banking by utilizing empty spaces, enhancing customer participation and maintaining transaction continuity through virtual counselor interactions, and improving position detection accuracy.
Implementation Method 1
a sensor unit configured to detect at least one of positions of the counselor and the customer
Implementation Method 2
a transparent display unit provided between a counselor and a customer
Data Source
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AI summary
A digital desk includes a transparent display unit provided between a counselor and a customer, and a control unit configured to control an image displayed on the transparent display unit based on information on presence or absence of the counselor.