Transportation Matching System Emergency Interface Customization
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Conventional transportation matching systems are inaccurate, inefficient, and inflexible in providing emergency services, relying on outdated 911 technology that requires verbal communication and is limited to audio phone calls.
Innovation Solution
The system provides users with customizable emergency interfaces that can be accessed silently and discreetly, determining emergency severity based on transportation irregularities and communicating relevant information to third-party emergency services without requiring a traditional 911 call.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If conventional 911 technology is used for emergency services, then users can access emergency resources, but the system is inaccurate because it relies on dated technology that only leverages audio phone calls and requires verbal confirmation of location and situation details
Solution Approach 1:
The patent replaces the mechanical/audio-based 911 phone call system with an electronic data transmission system. The transportation matching system automatically transmits emergency information (location, trip details, vehicle information) to emergency services through electronic communications, eliminating the need for verbal confirmation and improving accuracy without increasing user-facing complexity
Solution Approach 2:
The system enables self-service by automatically detecting transportation irregularities and initiating emergency communications without requiring user verbal input. The system self-gathers necessary emergency information from trip data, location services, and vehicle sensors, then transmits it automatically to emergency services
2Productivity
If conventional 911 technology is used for emergency services, then users can request help, but the system is inefficient because it wastes computing resources when users cannot provide required information verbally
Solution Approach 1:
The system performs preliminary actions by pre-gathering and organizing emergency information (location, trip details, vehicle information, rider/provider profiles) before an emergency occurs. This data is continuously monitored and prepared during normal trip operations, so when an irregularity is detected, the information is ready for immediate transmission without wasting resources on failed verbal collection attempts
Solution Approach 2:
The system uses feedback from transportation irregularity detection to trigger appropriate emergency responses. Sensors and monitoring systems continuously provide feedback on trip status, and when irregularities are detected (deviations from planned route, unexpected stops, abnormal durations), the system automatically initiates emergency communications with pre-prepared information
3Adaptability or versatility
If conventional 911 technology is used for emergency services, then users can access emergency resources, but the system is inflexible because it functions only with audio phone calls and cannot serve users who cannot speak or are in enclosed spaces
Solution Approach 1:
The system achieves universality by supporting multiple communication modalities beyond audio phone calls. It can transmit emergency information through electronic data communication, push notifications, and automated messages to emergency services, making it accessible to users who cannot speak or are in situations where verbal communication is impossible
Solution Approach 2:
The transportation matching system acts as an intermediary between the user and emergency services. It automatically collects and transmits emergency information through electronic communications, serving as a mediator that eliminates the need for direct user-verbal-communication-with-dispatcher interactions required by traditional 911 systems
Data Source
AI summary
The present disclosure relates to systems, non-transitory computer-readable media, and methods for automatically addressing emergency situations, customizing emergency user interfaces and options, and managing emergency communications. In particular, in one or more embodiments, the disclosed systems detect a transportation irregularity and generate an emergency assistance user interface based on an emergency severity associated with the transportation irregularity. Based on user interactions with the generated emergency assistance user interface, the disclosed systems generate and send an emergency communication to a remote third-party system.