Trial Service Provisioning for Mobile Devices
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Solution Overview
Problem
Existing systems lack an efficient method for user devices to self-activate or upgrade services during a trial period, failing to provide seamless user experience and effective service provisioning.
Innovation Solution
A system and method for provisioning trial services to user devices, involving user-initiated requests, eligibility determination based on device and user data, and automatic service provisioning and un-provisioning, utilizing a network of web servers, device provisioning systems, and backend systems to manage service activation and deactivation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If manual service activation is used, then service provisioning can be controlled, but user experience is degraded and activation time increases
Solution Approach 1:
The system enables user devices to automatically self-provision trial services without manual intervention. The device sends a request to the network, which automatically determines eligibility and provisions the service, eliminating the need for customer service agent assistance and significantly reducing activation time.
Solution Approach 2:
The system performs preliminary eligibility determination by checking device data and user credentials before service activation. This pre-validation process ensures that only eligible devices receive trial services, automating the control aspect while maintaining speed.
2Ease of operation
If automatic service provisioning is implemented, then user experience is improved and activation is seamless, but system complexity increases
Solution Approach 1:
The provisioning system is divided into separate functional components: a web server for receiving requests, an eligibility determination module for validating devices, and a service provisioning module for activation. This segmentation allows each component to perform its function independently, managing complexity through modular design.
Solution Approach 2:
The web server acts as an intermediary between the user device and the backend provisioning systems. It receives trial service requests, forwards them to the eligibility determination system, and relays responses back to users, simplifying the interface while managing backend complexity.
3Reliability
If trial service eligibility is strictly validated, then service provisioning reliability is improved, but processing time increases
Solution Approach 1:
The system performs preliminary checks of device data and user credentials against the trial service criteria before activation. By validating eligibility in advance through automated comparison of device identifiers and service requirements, the system ensures reliable provisioning decisions are made quickly without manual review.
Data Source
AI summary
A method, a device, and a non-transitory storage medium provide for receiving a request to provision a trial service to a user device, wherein the trial service includes providing a premium service to the user device during a trial time period; identifying a class of service provided to the user device, wherein the request is denied when the premium service is provided to the user device; determining whether the user device is eligible to receive the premium service; determining, when the user device is eligible to receive the premium service, whether the user device is eligible to receive the trial service; and provisioning, based on determining that the user device is eligible to receive the trial service, the trial service to the user device.