Trust Quotient Task Assignment in Online Work Management
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Solution Overview
Problem
Existing temporary work agencies face challenges in efficiently matching workers with job owners for flexible and small tasks, leading to high turnover, inconsistency in worker qualifications, and increased complexity and cost in managing such tasks.
Innovation Solution
An online work management system that assigns tasks based on user trustworthiness, verified through biometric data, task history, dispute records, and third-party information, with a trust quotient system to ensure reliable identity and performance, and includes features for task decomposition, reputation management, and intermediator support for task distribution.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If traditional temporary work agencies are used to match workers with job owners, then worker matching services are provided, but high turnover and inconsistency in worker qualifications occur
Solution Approach 1:
The system implements a feedback mechanism where job owners evaluate workers after task completion, and workers evaluate job owners. This feedback is stored and used to update trust quotients, creating a continuous improvement loop that increases reliability of worker qualifications and reduces turnover by enabling informed matching decisions.
Solution Approach 2:
The system changes the parameter of worker evaluation from binary (qualified/not qualified) to a continuous trust quotient scale. This allows for more nuanced assessment of worker reliability and enables dynamic adjustment of worker-job matching based on accumulated trust data, improving qualification consistency.
2Adaptability or versatility
If tasks are made smaller and more flexible to meet worker demands, then worker flexibility increases, but the complexity of managing such tasks increases
Solution Approach 1:
The system enables self-service through automated trust quotient calculation and task assignment. The platform automatically evaluates worker performance, updates trust quotients, and matches workers to tasks based on these quotients, reducing the manual coordination burden despite increased task flexibility and granularity.
Solution Approach 2:
The trust quotient system serves multiple functions simultaneously: it evaluates worker reliability, determines task assignment eligibility, guides job-owner-worker matching, and provides a basis for dispute resolution. This multi-functionality reduces overall system complexity despite handling numerous small flexible tasks.
3Reliability
If more verification information is collected to ensure worker trustworthiness, then task security improves, but the time and effort required for verification increases
Solution Approach 1:
The system performs preliminary verification by collecting basic worker information and establishing initial trust quotients before tasks are assigned. This preliminary action reduces the need for repeated verification during each task assignment, as the trust quotient serves as a pre-established indicator of reliability.
Solution Approach 2:
The trust quotient calculation operates continuously in the background, accumulating verification data from multiple sources and time periods. This continuous process converts verification from a discrete time-consuming event into an ongoing automated function, maintaining security while reducing per-task verification overhead.
Data Source
AI summary
An online work management system provides a marketplace for multiple job owner and workers. The job owners provide a job description that defines task. The job description may be processed to generate task descriptions that may be published for workers' application. The task descriptions specify the qualification or restrictions for workers to have the task assigned. The online work management system also provides various functions supporting coordination and management of task assignment such as determining the trust level of the user's identity, search the tasks or workers, monitoring the progress of job, managing payment to workers, training and testing the workers, evaluating the review by the job owners, and generation of surveys.