Automated Delivery Order Relay via TTS Voice Conversion
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Solution Overview
Problem
Conventional delivery order relay methods require significant manpower and are prone to errors due to the need for manual voice transfer, which also slows down the delivery order process.
Innovation Solution
A delivery order relay system utilizing Text-to-Speech (TTS) technology to automatically generate and transfer delivery orders to delivery companies, including modules for order reception, TTS conversion, voice output, response handling, and task management, enabling efficient and automated communication.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Extent of automation
If manual voice transfer method is used to relay delivery orders, then the system can operate with simple technology, but it consumes a lot of manpower and time
Solution Approach 1:
The system enables self-service automation where the relay server automatically receives delivery order information from orderer terminals, converts it to voice signals through TTS modules, and transmits it to delivery company terminals without requiring manual intervention. This resolves the contradiction by automating the previously manual process while maintaining system simplicity through standardized automated workflows.
Solution Approach 2:
The patent replaces the mechanical manual voice transfer process with an automated electronic system comprising order reception modules, TTS conversion modules, and voice output modules. This substitution eliminates the need for human operators to manually transfer orders via phone calls, significantly reducing manpower consumption while managing complexity through modular system design.
2Reliability
If manual voice transfer is used for delivery orders, then the system structure remains simple, but transfer errors occur frequently
Solution Approach 1:
The system incorporates feedback mechanisms where the relay server receives order responses from delivery company terminals, converts them back to text through speech recognition modules, and transmits confirmation information to orderer terminals. This closed-loop feedback system ensures accurate order transfer by verifying each step of the process, significantly reducing transfer errors while managing complexity through structured feedback protocols.
Solution Approach 2:
The patent creates accurate digital copies of delivery order information that are systematically transmitted and tracked throughout the process. The order information is captured in structured format, converted to voice signals for transmission, and then verified through response feedback, ensuring faithful reproduction of the original order details without manual transcription errors.
3Productivity
If manual calling process is used to relay delivery orders, then the technology remains simple, but the processing speed is slow
Solution Approach 1:
The system implements continuous automated processing where the relay server operates without interruption, continuously receiving orders from multiple orderer terminals, converting them to voice signals, and transmitting to delivery companies simultaneously. This eliminates the sequential nature of manual calling, enabling parallel processing of multiple orders and significantly increasing productivity while managing complexity through concurrent task management.
Solution Approach 2:
The system performs preliminary actions by pre-converting order information to standardized voice signal formats using TTS modules before transmission. This preparation work is done automatically and in advance, allowing rapid transmission without delays during the actual order relay process, thereby increasing processing speed while keeping the system architecture manageable.
Applied Scientific Principles
This section explains which scientific principles are used to turn an abstract innovation direction into a practical engineering solution.
Function Achieved in This Case
This solution reduces manpower consumption, minimizes transfer errors, and enables rapid order processing by automating the delivery order transfer process, with features for handling cancellations and reconnecting calls to ensure successful order relay.
Implementation Method 1
a TTS module which generates a voice delivery order corresponding to the to-be-processed delivery order through TTS
Data Source
AI summary
A delivery order relaying system is disclosed. The system comprises: an order receiving module for receiving a delivery order, to be processed, which is transmitted from an orderer terminal; a TTS module for generating, through TTS, a voice delivery order corresponding to the delivery order to be processed; a voice output module for connecting a phone call to a vendor corresponding to the delivery order to be processed, and outputting the voice delivery order through the connected phone call; a response receiving module for receiving, from the vendor through the phone call, an order response to the delivery order to be processed; and a delivery order response module for transmitting order processing result information, corresponding to the order response, to the orderer terminal having transmitted the delivery order to be processed.