Two-Way Authentication System for Fraud Prevention
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Solution Overview
Problem
The increasing use of digital channels for business communications between entities and users has created opportunities for fraudsters to impersonate legitimate service agents, making it difficult for users to verify the identity of agents, thereby compromising authentication and transactional security.
Innovation Solution
A two-way authentication system that authenticates customers using biometric data and service agents through unique identifiers, ensuring secure connections by confirming identities through a network component, customer authentication component, and service agent authentication component, and establishing a connection only after successful authentication.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If digital channels are used for business communications, then ease of operation is improved, but reliability deteriorates due to increased fraud risk
Solution Approach 1:
The system performs preliminary authentication actions before establishing the communication connection. Biometric data is collected and verified in advance, and service agent identities are confirmed through unique identifiers before the actual business transaction begins, preventing fraud rather than detecting it afterward
Solution Approach 2:
The patent introduces an intermediary authentication system that mediates between the customer and service agent. This intermediary layer verifies identities through biometric matching and unique identifier confirmation, creating a trusted connection without requiring the customer to directly trust the service agent
2Productivity
If users answer questions over digital channels, then productivity is improved, but object-affected harmful factors increase due to fraud vulnerability
Solution Approach 1:
The system applies preliminary anti-action by implementing authentication measures that prevent fraud before it can occur. Biometric verification and service agent identification are performed in advance to counteract potential fraudulent actions, allowing users to maintain productivity without exposing themselves to fraud risks
Data Source
AI summary
The innovation disclosed and claimed herein, in one aspect thereof, comprises systems and methods of authenticating customers and service agents. The innovation receives a connection request to connect a customer and a service agent. The customer is authenticated for the service agent by matching biometric data of the customer to previously stored biometric data using a biometric recognition algorithm. The service agent is authenticated for the customer by matching a unique identifier to a previously stored unique identifier. A confirmation notification is generated and sent to the service agent and the customer to confirm the authentications. A connection is established between the customer and the service agent according to the authentications and the connection request.