UCaaS Emergency Location Mapping for PSAP Signaling
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Solution Overview
Problem
Current communication systems, especially in enterprise settings, lack integration and often require manual data transfer between different modes of communication, and older telephony systems may not provide accurate location information to public safety answering points during emergencies, leading to delayed responses.
Innovation Solution
A unified communications as a service (UCaaS) platform with integrated emergency event detection and mapping capabilities, which prompts operators to verify device locations, generates a map of premises, and automatically signals the device location to public safety answering points during emergency calls.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If traditional telephony services are delivered via on-premises solutions, then service reliability is improved, but accessibility for remote workers and mobile users deteriorates
Solution Approach 1:
The patent introduces a location service as an intermediary between the telephony service and the device. This location service mediates the connection by providing location information to the network based on device location queries, enabling the telephony service to adapt to different locations without requiring on-premises infrastructure at each location.
Solution Approach 2:
The location service is designed to be universally applicable across multiple devices and locations. It can serve various types of devices (mobile phones, tablets, laptops) and multiple telephony services simultaneously, providing a multi-functional solution that replaces dedicated on-premises location management at each site.
2Device complexity
If manual data transfer is used between communication services, then system complexity is reduced, but information transfer efficiency deteriorates
Solution Approach 1:
The system enables automated self-service for location information transfer. Devices automatically query their location from the location service, and the location information is automatically provided to the telephony service without requiring manual data entry or transfer by users. This eliminates manual intervention while maintaining system simplicity.
Solution Approach 2:
The location information is obtained in advance through automated queries before emergency calls are placed. The system proactively retrieves and stores location data, so that when an emergency call occurs, the location information is already available and ready for immediate transmission to emergency services, eliminating delays.
3Device complexity
If location information is not automatically provided during emergency calls, then system complexity is reduced, but emergency response time deteriorates
Solution Approach 1:
The system performs preliminary actions by automatically querying and obtaining location information before emergency calls are placed. The location service is pre-configured and devices automatically retrieve their location data, so that when an emergency call is initiated, the location information is already prepared and can be immediately transmitted to emergency services without adding complexity during the emergency event.
Solution Approach 2:
The system implements feedback mechanisms where the location service continuously provides location information to the telephony service based on device queries. This feedback loop ensures that location data is always current and automatically available, enabling rapid response during emergencies without requiring complex manual intervention systems.
Data Source
AI summary
A software platform includes emergency event processing functionality for detecting and mapping emergency event occurrences. The emergency event processing includes location mapping functionality for building a set of information associated with locations of devices registered with the software platform. Operators of the devices are prompted to input or verify device location information, which may be determined based on network devices through which those devices connect to access a network. The location information may be one or more of a street address, building identifier, floor identifier, suite identifier, or room identifier. When an emergency call is placed by a device registered with the software platform, the software platform uses the map of locations to determine a device location and signals it to a public safety answering point. The automated signaling of the mapped location information can improve an emergency response by directing dispatched responders to a specific location.