Automated UI Error Remediation via Signature Matching
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Existing software support systems are inefficient in providing immediate and automatic remediations for software application errors, leading to redundant effort and user inconvenience, especially when a single error affects multiple users.
Innovation Solution
A computer system and method that monitors user interface elements, detects errors, generates error signatures, and provides on-the-fly remediations by matching signatures with stored records, allowing for immediate error resolution without modifying the monitored application.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If software support systems use traditional ticket-based support workflows, then support personnel can manage and track incidents, but error remediation is delayed and requires manual intervention
Solution Approach 1:
The system enables self-service error remediation by automatically monitoring user interface elements, detecting errors, generating signatures, and providing remediations without requiring manual support personnel intervention. The monitored application receives automated remediation actions directly from the system.
Solution Approach 2:
The system performs preliminary error detection and remediation preparation by continuously monitoring user interface elements before errors affect multiple users. Error signatures are generated and remediations are prepared in advance, enabling immediate automated response when errors occur.
2Productivity
If support personnel manually review and respond to each error incident, then detailed analysis can be performed, but redundant effort is wasted when the same error affects multiple users
Solution Approach 1:
The system creates error signatures that capture the essential characteristics of detected errors. These signatures are stored and reused to identify and remediate identical errors affecting multiple users, eliminating redundant analysis effort while maintaining accurate error tracking and resolution.
Solution Approach 2:
The system provides multi-functional error management by automatically detecting errors, generating signatures, storing them in a database, retrieving matching signatures, and providing remediations. This universal system handles the entire error lifecycle without requiring separate manual processes for each function.
3Reliability
If the system monitors user interface elements in real-time, then immediate error detection is achieved, but system complexity increases
Solution Approach 1:
The system extracts only the essential error-related information from monitored user interface elements by generating concise error signatures. This extraction approach enables accurate error detection while keeping the monitoring system relatively simple by focusing only on critical error indicators rather than analyzing entire interface states.
Data Source
AI summary
A computer system is provided. The computer system includes a memory, a network interface, and at least one processor configured to monitor a user interface comprising a plurality of user interface elements; detect at least one changed element within the plurality of user interface elements; classify, in response to detecting the at least one changed element, the at least one changed element as either indicating or not indicating an error; generate, in response to classifying the at least one changed element as indicating an error, an error signature that identifies the at least one changed element; identify, using the error signature, a remediation for the error; and provide the remediation in association with the at least one changed element.