Unified Alert Service for Collaborative Lifecycle Management
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Solution Overview
Problem
Conventional alert management systems lack a unified architecture for collaborative management and distribution of alerts, failing to provide a system-wide conceptual perspective and integrated lifecycle tracking, which limits their ability to automatically detect problems or opportunities by comparing current alerts with historical patterns.
Innovation Solution
The Unified Alert Service (UAS) employs a publication and subscription model to manage alert distribution, supporting managed and unmanaged alerts, with features like alert escalation, web-based graphical user interfaces, and administrative consoles for configuring alert notifications, allowing users to track alerts throughout their lifecycle and respond to them effectively.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If conventional alert management systems use publish and subscribe models, then alert distribution is enabled, but collaborative management and unified lifecycle tracking are lacking
Solution Approach 1:
The patent merges multiple separate alert management components into a unified alert management system that provides collaborative management capabilities. The unified system integrates alert publishing, subscription management, lifecycle tracking, and historical analysis into a single coherent architecture, enabling stakeholders to collaboratively manage alerts throughout their entire lifecycle while maintaining manageable system complexity through standardized interfaces and centralized coordination.
2Loss of information
If alert management is spread over several products and components, then flexibility is maintained, but unified historical alert information and system-wide perspective are lost
Solution Approach 1:
The unified alert management system implements a universal architecture that serves multiple functions: it manages alerts across different products and components, maintains system-wide historical records, provides centralized coordination, and enables collaborative stakeholder management. This multi-functional system eliminates information silos while maintaining the flexibility to manage diverse alert sources through standardized protocols and interfaces.
3Extent of automation
If traditional alert management systems focus on alert tracking and reporting, then basic monitoring is achieved, but integration with business activity monitoring and automatic problem detection are limited
Solution Approach 1:
The unified alert management system implements feedback mechanisms that enable automatic problem detection by comparing current alerts with historical patterns and business activity data. The system continuously monitors alert trends, correlates them with business activities, and automatically identifies problems or opportunities without manual intervention. This feedback-driven approach integrates seamlessly with business activity monitoring while maintaining manageable complexity through rule-based automation and pattern recognition.
Data Source
AI summary
Methods, systems, and computer program products for dynamically monitoring, processing, and managing alerts are described herein. In an embodiment, the method operates by receiving messages that are either alerts or responses to existing alerts. The messages are parsed to determine if whether they are alerts or responses to alerts. Actions including updating alert states and storing alert data are executed, and then the method sends notifications regarding the alert messages and responses to a collaboration list of registered subscribers that dynamically expands over time based upon alert escalations. The method then determines whether additional messages have been received; and performs actions associated with these additional messages until there are no remaining alerts or alert responses to process. The method stores updated alert and response data in a repository so that the alerts and responses can be monitored and managed.