Unified Communication Interface for Cross-Channel Activity Management

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Solution Overview

Problem

Existing electronic communication systems lack security and are not structured for dynamic comprehensive authentication and authorization, requiring users to navigate multiple applications and channels separately, making electronic activities cumbersome and time-consuming.

Innovation Solution

A system that integrates communication channels and provides a secure, dynamic interface for performing electronic activities, transforming communications across channels based on authentication levels and user requests, using a multi-channel cognitive resource application to present a central user interface and manage user records centrally.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of operation

If users access each communication channel separately to perform electronic activities, then each channel can be accessed with its specific protocol and media, but the process becomes extremely time consuming and cumbersome

Engineering Contradiction:

Improveease of accessing electronic activitiesVSAvoidtime to access and perform electronic activities

Core Design Contradiction:

Ease of operationVSLoss of time

Solution Approach 1:

The patent combines multiple disparate communication channels (email, instant messaging, social media, etc.) into a single unified communication interface. This interface aggregates communications from all channels in one location, allowing users to access and perform electronic activities across all channels without navigating multiple applications separately, thereby resolving the contradiction between channel-specific access and operational efficiency

Inventive Principle:

Principle #5Merging (Combining)

Solution Approach 2:

The unified communication interface is designed to handle multiple communication protocols and media types through a single universal interface. This multi-functional interface can process emails, instant messages, social media notifications, and other communications uniformly, eliminating the need for separate access methods for each channel while maintaining compatibility with their specific protocols

Inventive Principle:

Principle #6Universality (Multi-functionality)

2Adaptability or versatility

If existing systems use multiple disparate communication channels with specific protocols and media, then each channel can be optimized for its specific technology application, but the systems are not structured for tracking or coordinating actions across channels

Engineering Contradiction:

Improveadaptability to different communication mediaVSAvoidsystem structure for tracking and coordinating communications

Core Design Contradiction:

Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent introduces a unified communication interface as an intermediary layer between users and multiple disparate communication channels. This interface mediates all communications by receiving, standardizing, and routing messages from various channels with different protocols and media types, enabling tracking and coordination of actions across channels without requiring complex direct integration between each channel pair

Inventive Principle:

Principle #24Intermediary (Mediator)

Solution Approach 2:

The system transforms communications from various channels by changing their parameters to a standardized format. The unified interface converts different communication protocols and media types into a common structure, allowing consistent tracking and coordination while maintaining the original channel-specific characteristics when needed

Inventive Principle:

Principle #35Parameter changes

3Productivity

If existing systems require users to navigate multiple applications to access and perform electronic activities, then each application can provide specialized functionality, but the process is extremely time consuming and cumbersome

Engineering Contradiction:

Improvespeed of performing electronic activitiesVSAvoidease of navigating applications

Core Design Contradiction:

ProductivityVSEase of operation

Solution Approach 1:

The patent merges multiple separate applications into a single unified communication interface that provides access to all communication channels and electronic activities in one location. This consolidation eliminates the need to navigate between multiple applications, significantly improving both the speed of performing electronic activities and the ease of operation by providing a centralized access point

Inventive Principle:

Principle #5Merging (Combining)

Data Source

PatentUS11411950B2Electronic system for integration of communication channels and active cross-channel communication transmission

Publication Date: 2022.08.09 BANK OF AMERICA CORP

AI summary

Embodiments of the invention are directed to system structured for integration of communication channels and active cross-channel communication transmission, such that the user can utilize disparate electronic communication channels via a central user application. The system is configured to configured to construct a secure dynamic integrated interface in real-time structured for performing electronic activities associated with electronic communications. The system is also structured for dynamically transform electronic communications in response to the type of invoking communication channel and the authentication credential level of the communication channel. The system is also structured for, in response to determining a first user activity, in real-time, dynamically modifying the one or more graphical UI elements presented at the central user interface.