Unified Communication Interface for Multi-Instance Issue Management
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Solution Overview
Problem
Current communication tools for service operators are inefficient in managing and communicating issues affecting multiple client instances, requiring operators to navigate multiple applications and systems to update each affected party separately, leading to increased complexity and time in resolving issues.
Innovation Solution
A communications management graphical user interface (GUI) that provides selectable communication tools and dynamically updates a recipient list for issues impacting multiple client instances, allowing operators to manage communications and resolution processes for all affected parties through a unified interface.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If operators use current communication tools to update each affected party separately, then communication coverage is complete, but operation complexity and time consumption increase significantly
Solution Approach 1:
The patent merges multiple separate communication operations into a single unified action. The GUI allows operators to select multiple client instances and send communications to all of them simultaneously through one interface, rather than navigating multiple applications to update each party separately. This combining of operations directly reduces both the complexity and time required for communication management.
Solution Approach 2:
The communication tool is designed with multi-functionality to handle various communication needs through a single unified interface. It can dynamically create and update recipient lists, send different types of communications (notifications, updates, resolutions), and manage multiple client instances simultaneously. This universal tool replaces the need for multiple specialized applications, improving ease of operation while maintaining complete communication coverage.
2Ease of operation
If operators use multiple applications and systems to manage communications, then communication coverage is comprehensive, but system complexity increases
Solution Approach 1:
The patent consolidates multiple applications and systems into a single unified GUI interface. This interface provides access to all communication management functions that previously required navigating across different applications. By merging these separate tools into one system, the patent reduces the number of applications operators need to navigate while maintaining comprehensive communication coverage across all client instances.
Solution Approach 2:
The unified GUI serves as a universal interface that performs multiple communication management functions. It can dynamically create recipient lists, update existing lists, send various types of communications, and manage multiple client instances all through one interface. This multi-functional design eliminates the need for operators to switch between specialized applications, thereby reducing system complexity while maintaining comprehensive operational capability.
Data Source
AI summary
Provided are communication management techniques useful for delivering communications to client instances that have been impacted by a particular issue. The communication management techniques include determining an issue that impacts two or more client instances, generating and presenting a communications management graphical user interface (GUI), and sending communications to each client instance in response to a selection of a selectable communication action. The communications management GUI may include a communications portion configured to perform a selectable communication action related to the issue that impacts two or more client instances, and the selectable communication action may be configurable to send one or more communications to each client instance.