Unified Communication Platform for Automated Data Collection
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Solution Overview
Problem
Traditional methods for soliciting and processing data, such as surveys and applications, are disjointed and time-consuming, involving separate communications channels for solicitations, responses, and interview scheduling.
Innovation Solution
An efficient interactive data solicitation, processing, and routing method that involves receiving and processing initial information from a request originator, transmitting this information over a computing network for dissemination, receiving and processing responsive information, and facilitating interview scheduling and data collection through integrated communication channels.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If traditional separate communications media are used for solicitations, responses, and interview scheduling, then the process can be performed with simple infrastructure, but the time required and complexity increase significantly
Solution Approach 1:
The patent merges solicitation, response collection, and interview scheduling into a single integrated communication platform. The system uses unified communication channels where the same interface handles all three functions, eliminating the need for separate communications media and reducing overall process time while managing complexity through consolidation rather than multiplication of systems.
Solution Approach 2:
The communication platform is designed with multi-functionality, allowing a single system to perform solicitation dissemination, response data collection, and interview scheduling operations. This universal approach enables one infrastructure to handle diverse communication needs, reducing time loss without proportionally increasing complexity.
2Productivity
If multiple separate communications are used for data collection, then each communication can be simple and direct, but the overall process becomes disjointed and time-consuming
Solution Approach 1:
The system combines multiple communication functions into a single integrated platform that handles solicitation, response collection, and scheduling in one cohesive system. This merging approach improves productivity by eliminating disjointed communications while managing complexity through unified processing rather than multiple separate systems.
Solution Approach 2:
The integrated communication platform enables continuous processing of data collection tasks without interruption between separate communication steps. The system maintains continuous engagement with respondents through unified channels, ensuring smooth transitions between solicitation, response collection, and scheduling without the disjointed nature of separate communications.
3Loss of time
If manual processing of information is used, then the system can be simpler, but the time and effort required increase significantly
Solution Approach 1:
The system incorporates automated processing capabilities that enable self-service operations for data collection and processing. The automated systems handle information processing tasks independently, reducing manual intervention and time requirements while maintaining appropriate system complexity levels through intelligent automation rather than manual operations.
Solution Approach 2:
The patent replaces manual mechanical processing with automated electronic processing systems. The automation substitutes human-based information processing with computer-based automated handling, significantly reducing time and effort while managing complexity through standardized automated processes rather than manual procedures.
Data Source
AI summary
A method of receiving and processing first information pertaining to a request for second information includes transmitting, over a computing network, the processed first information, including the request for the second information, to at least one request dissemination system. The second information is received from a respondent and processed. A pre-qualification based on the second information is performed. Responsive to successful pre-qualification, scheduling options are transmitted to the respondent for an interview regarding the request and the second information. A call between an interviewer and the respondent is conducted based on the request and the second information received from the respondent. Responsive to the call between the interviewer and the respondent being completed, a database relating to the request for the second information with is updated with third information obtained during the completed call. Based on the third information, fourth information is transmitted to the respondent.