Unified Information Interaction for Cross-Service Feedback Updates

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Solution Overview

Problem

Existing information interaction methods require users to perform multiple steps and operations to switch between different service interfaces, such as instant messaging and document applications, leading to inefficiencies in data transmission and user experience.

Innovation Solution

A method and apparatus that allows for the display of first and second service data in a single interface, enabling feedback information to be received and applied directly to update the second service interface, thereby reducing the need for users to switch between interfaces and improving efficiency.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If users switch between different service interfaces to input and view feedback information, then data accuracy is maintained, but the number of user operations increases and information transmission efficiency decreases

Engineering Contradiction:
Improveinformation transmission efficiencyVSAvoidnumber of user operations
Core Design Contradiction:
ProductivityVSEase of operation

Solution Approach 1:

The patent merges the first service interface and second service interface into a unified interface structure. The first service data is displayed in a first display area, while the second service data and feedback input capabilities are integrated into the same interface. This allows users to input feedback information directly without switching interfaces, reducing operational steps while maintaining data accuracy through structured data transmission pathways.

Inventive Principle:
Principle #5Merging (Combining)

Solution Approach 2:

The patent introduces a feedback information transmission mechanism that acts as an intermediary between the first service interface and second service interface. When feedback information is entered in the first service interface, it is automatically transmitted and applied to update the second service interface without requiring user intervention to switch between interfaces. This intermediary mechanism ensures accurate data transfer while improving operational efficiency.

Inventive Principle:
Principle #24Intermediary (Mediator)

2Adaptability or versatility

If multiple service interfaces are used for different functions, then service specialization is achieved, but interface switching complexity increases

Engineering Contradiction:
Improveservice specializationVSAvoidinterface switching complexity
Core Design Contradiction:
Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent implements a unified service interface that performs multiple functions simultaneously. The interface can display first service data (e.g., document content) and second service data (e.g., instant messaging feedback) in different display areas. This multi-functional interface eliminates the need for separate specialized interfaces while maintaining service differentiation through organized data presentation and automatic feedback transmission mechanisms.

Inventive Principle:
Principle #6Universality (Multi-functionality)

Data Source

PatentEP4328724B1Information interaction method and apparatus, and electronic device
Publication Date: 2025.07.30 BEIJING ZITIAO NETWORK TECH CO LTD
  • EP4328724B1 patent drawingFigure 1
  • EP4328724B1 patent drawingFigure 2A
  • EP4328724B1 patent drawingFigure 2B

AI summary

Disclosed in the embodiments of the present disclosure are an information interaction method and apparatus, and an electronic device. One specific implementation of the method comprises: displaying first service data in a first display region of a first service interface; displaying second service data in a second display region of the first service interface, wherein the second service data is data related to a second service displayed in a second service interface; and in response to receiving, in the first service interface, first feedback information for the second service data displayed in the second display region, updating the second service interface on the basis of the first feedback information. Therefore, a new information interaction method is provided.