Unified Communications Nickname Routing System
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Solution Overview
Problem
The increasing number of communication options for businesses and customers has led to an overwhelming abundance of contact details, making it difficult for individuals to remember and manage, and for businesses to maintain effective communication with their customers.
Innovation Solution
A system that assigns a unified communications nickname for businesses, allowing customers to contact them through various methods using a single compact contact detail, which is routed to the appropriate communication service provider, simplifying the process and reducing the number of contact details needed.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If businesses provide multiple communication options and contact details, then communication accessibility is improved, but the complexity of managing contact details increases
Solution Approach 1:
The patent merges multiple communication contact details (phone numbers, email addresses, fax numbers) into a single unified contact detail that can route to different communication channels. This consolidation reduces the number of individual contact details customers need to remember while maintaining access to multiple communication methods.
Solution Approach 2:
The unified contact detail serves multiple functions by being able to route to different communication channels (voice, email, fax) depending on the customer's needs. This multi-functional approach allows a single contact detail to replace what would traditionally require multiple separate details.
2Adaptability or versatility
If businesses provide multiple communication options, then communication versatility is improved, but the ease of operation deteriorates
Solution Approach 1:
By combining multiple communication contact details into one unified detail, the patent makes it easier for customers to contact businesses. Instead of needing to remember and select from multiple separate contact methods, customers simply need to remember and use the single unified contact detail.
3Adaptability or versatility
If contact details are frequently updated due to relocations and service changes, then adaptability to changes is improved, but the difficulty of detecting and measuring contact information accuracy increases
Solution Approach 1:
The patent incorporates feedback mechanisms where businesses can update their unified contact detail, and customers receive notifications of these changes. This feedback loop ensures that contact information remains accurate and up-to-date without requiring customers to actively monitor for changes.
Solution Approach 2:
The system performs preliminary actions by automatically notifying customers of contact detail changes before they occur, allowing customers to update their records proactively rather than reactively when changes happen.
Data Source
AI summary
A system for creating an application for a portable electronic device includes: a template selector to select an application template from a repository of application templates; a step-by-step creator module to receive user input, and to insert the user input at one or more placeholders in said application; a button inserter to insert into said application code that causes said portable electronic device to contact a third party, via a pre-defined communication method, upon user selection of a displayed button. A computerized method implementable via an application running on a portable electronic device, includes: displaying on the portable electronic device a first screen; in response to user input, displaying on the portable electronic device a second screen; wherein the first screen, the second screen, and all screens of said application comprise a user-selectable interface element that, when selected by the user, causes the portable electronic device to contact a third party via a pre-defined communication method.