Unified Communication Number Routing via App Router Mapping
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Existing communication systems fail to recognize unified communication numbers starting with symbols (*, #, or ##) due to newer communication technologies, leading to inconsistent number recognition across different countries and platforms, and global communication entities like WhatsApp, Viber, or Messenger cannot utilize unified numbers when users travel abroad.
Innovation Solution
A data network communication system that includes an internet communication app with an app router connected to a compact contact details coordination unit (CCDCU), updating the app router with unified communication data, and routing communications to associated local addresses using IP address-based location information to handle roaming users.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If unified communication numbers starting with symbols (*, #, or ##) are used, then global reach and accessibility are improved, but recognition and routing reliability deteriorate due to older communication technologies not supporting these number formats
Solution Approach 1:
The patent introduces a communication service provider as an intermediary that bridges the gap between unified communication numbers (starting with symbols) and traditional telecommunication networks. The provider receives communications addressed to unified numbers, resolves them to local contact details, and routes them through traditional networks, enabling global accessibility while maintaining reliable delivery.
Solution Approach 2:
The system segments the communication routing function into separate components: the internet communication app handles unified number parsing, the communication service provider manages number resolution and routing, and local networks handle final delivery. This segmentation allows each component to specialize in formats it supports, resolving the contradiction between unified number compatibility and traditional network reliability.
2Adaptability or versatility
If multiple contact details are maintained for different communication providers, then communication versatility is improved, but contact detail management complexity increases
Solution Approach 1:
The patent implements a universal communication number system where a single unified number (e.g., *2587) can be used across multiple communication types (voice, chat, video) and different providers. The system maintains a database mapping unified numbers to multiple local contact details, allowing one number to serve multiple functions while keeping the user interface simple.
Solution Approach 2:
The system employs feedback mechanisms where the communication service provider receives communication data, resolves unified numbers to local details, and updates routing information. This feedback loop ensures that contact detail mappings are automatically maintained and updated, reducing manual management complexity while preserving communication versatility.
Data Source
AI summary
A method for providing communication between businesses and customers over an internet communication app, operative for calling and messaging over a data network for phone numbers without a symbol therein, includes the internet communication app adding an app router to route unified communication numbers beginning with a symbol to their associated local communication addresses without a symbol, the internet communication app connecting the app router to a compact contact details coordination unit (CCDCU), the CCDCU updating the app router with data about unified communication numbers of businesses associated with the internet communication app and their local communication addresses, the internet communication app receiving a communication using one of the unified communication numbers for one of the businesses from one of the customers, and the internet communication app using the app router to route the communication to a local communication address associated with the one of the unified communication numbers.