Unified Rules Component for Communication Delegation
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Solution Overview
Problem
Existing unified communication systems face complexity and expense in delegating data communications across multiple modes, such as email, voice, and voicemail, due to the need for distinct and separate rules for each mode.
Innovation Solution
A unified rules component that enables a universal rule to be applied across various data communication modes, allowing for seamless delegation, forwarding, and blocking of data communications independently of the mode, thereby simplifying the process and reducing the need for multiple rule sets.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If separate and distinct rules are used for each data communication mode, then each mode can be managed with specific customization, but the system complexity and implementation cost increase significantly
Solution Approach 1:
The patent applies universality by creating a single unified rules component that can manage multiple data communication modes (email, voice, fax, voicemail) through one common rule set. Instead of requiring separate rules for each mode, the system uses a universal rule structure that adapts to different communication types, thereby reducing system complexity while maintaining customization capability across all modes
2Ease of operation
If separate rules are created for each data communication mode, then mode-specific control is achieved, but the implementation becomes tedious and expensive
Solution Approach 1:
The patent merges the management of multiple data communication modes into a single unified rules component. By combining email, voice, fax, and voicemail rules into one integrated system, the patent eliminates the need for separate rule creation and management processes, making implementation simpler and more cost-effective while preserving the ability to control each mode specifically through the unified structure
3Device complexity
If a unified rules component is implemented, then system complexity is reduced, but the ability to provide mode-specific customization may be compromised
Solution Approach 1:
The patent applies local quality by allowing the unified rules component to adapt its behavior based on the specific data communication mode being processed. While the overall system structure is unified and simple, the rules can be locally customized for each communication mode (email, voice, fax, voicemail) to provide mode-specific control and optimization without increasing overall system complexity
Data Source
AI summary
The claimed subject matter provides a system and/or a method that facilitates managing an incoming data communication in connection with unified communications. A unified communications component can employ unified communications for a data communication with at least the following data communication modes: an email data communication mode, a voice data communication mode, and a voicemail data communication mode. A unified rules component can automatically redirect the data communication to a delegate for receipt based upon a universal rule, the universal rule is uniformly applicable to at least two of the email data communication mode, the voice data communication mode, or the voicemail data communication mode.