Unified Telephony Controller with SIP and VXML Integration
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Solution Overview
Problem
Current telephony systems for business enterprises are costly, complex, and lack interoperability, making them difficult to maintain and expand, as they are typically provided by different vendors with proprietary architectures.
Innovation Solution
A unified telephony solution that integrates a telephony controller with a SIP framework, SIP servlet container, and VOIP capabilities, allowing for seamless access to various telephony services through a VXML browser and PSTN, enabling flexible addition of new services and interoperability between systems.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If multiple separate telephony systems are provided by different vendors, then basic telephony requirements are fulfilled, but the system becomes costly and complex to install and maintain
Solution Approach 1:
The patent combines multiple separate telephony systems (PBX, IVR, call center, unified messaging, voice mail, teleconferencing) into a single integrated system provided by a single vendor. This consolidation eliminates the need to manage multiple disparate systems from different vendors, reducing installation and maintenance complexity while maintaining comprehensive telephony service coverage.
Solution Approach 2:
The integrated telephony system provides universal functionality by incorporating multiple telephony services within a single platform. The system can perform PBX operations, IVR functions, call center management, unified messaging, voice mail, and teleconferencing capabilities through a unified architecture, eliminating the need for separate specialized systems.
2Adaptability or versatility
If multiple separate telephony systems are used, then various telephony functions are available, but installation and maintenance require services from many different entities
Solution Approach 1:
By merging multiple telephony functions into a single integrated system, the patent ensures that all maintenance and operational support can be obtained from a single vendor. This eliminates the need to coordinate with multiple different entities for system maintenance, simplifying operations and reducing the complexity of managing multiple vendor relationships.
3Reliability
If proprietary architectures are used in each system, then each system can be optimized for its specific function, but interoperability between systems becomes difficult
Solution Approach 1:
The integrated telephony system employs a universal architecture that supports multiple telephony functions within a single platform. This unified architecture enables seamless interoperability between different telephony services (PBX, IVR, call center, messaging, etc.) while maintaining optimized performance for each specific function through integrated design rather than separate proprietary systems.
4Adaptability or versatility
If new functionality is added to multiple separate systems, then service capabilities can be expanded, but it requires services from multiple providers
Solution Approach 1:
The integrated system consolidates all telephony services under a single provider umbrella, enabling new functionality to be added through a single vendor. This eliminates the need to coordinate with multiple providers when expanding capabilities, as all system enhancements can be delivered through the unified platform's single vendor relationship.
Data Source
AI summary
One embodiment of the present invention provides a system that provides a unified telephony solution. During operation, the system receives a request for a telephony service at a telephony controller. In response to this request, the system accesses a telephony service provided by an application server through a voice extensible markup language (VXML) browser. While performing the telephony service, the system interfaces to a public switched telephone network (PSTN) through a telephony gateway.