Unified VoIP Provisioning System for Cable Operators
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Solution Overview
Problem
The existing provisioning systems for VoIP services are inefficient and ineffective due to the separation of back office operations for video, high-speed data, and telephony services, leading to delays in processing VoIP service orders and requiring multiple service appointments, which hinders rapid deployment of new products and services.
Innovation Solution
A digital phone order management (DPOM) system that centralizes customer, order, and provisioning information, allowing customer service representatives, voice provisioning specialists, and installation technicians to coordinate and manage VoIP service orders efficiently, reducing the time to complete an order and minimizing direct customer service representative interaction.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If separate back office operations are maintained for video, HSD, and telephony services, then each service can be managed independently with dedicated support systems, but the provisioning process becomes inefficient and requires multiple service appointments
Solution Approach 1:
The patent combines previously separate back office operations for video, HSD, and telephony services into a unified provisioning system. The single integrated platform consolidates ordering, billing, dispatch, and provisioning functions that were previously distributed across multiple independent systems, enabling streamlined processing and reducing the number of service appointments required.
Solution Approach 2:
The provisioning system is designed as a universal platform that can handle multiple service types (video, HSD, telephony) through a single interface. This multi-functional system replaces multiple service-specific platforms, allowing any combination of services to be provisioned simultaneously through one coordinated process rather than requiring separate independent systems for each service type.
2Reliability
If multiple separate provisioning platforms are used for different services, then each platform can be optimized for its specific service, but the overall process time increases and coordination becomes complex
Solution Approach 1:
The patent merges multiple service-specific provisioning platforms into a single integrated platform that maintains the ability to handle video, HSD, and telephony services simultaneously. This consolidation eliminates the time delays associated with sequential processing across multiple independent platforms while preserving service-specific functionality through modular design elements within the unified system.
3Stability of the object's composition
If traditional circuit-switched telephony provisioning is used, then established processes can be maintained, but VoIP service deployment is slowed due to incompatible operational models
Solution Approach 1:
The provisioning system undergoes a fundamental parameter change by transitioning from circuit-switched telephony models to IP-based VoIP provisioning. This involves changing the underlying network architecture parameters and operational workflows to accommodate packet-switched technology, enabling faster deployment of VoIP services while maintaining stability through systematic adoption of new protocols and processes.
Data Source
AI summary
A system and method uses a digital phone order management (DPOM) system to manage the ordering and provisioning of digital telephone services in a cable system. A centralized datastore of customer, order, telephone number inventory and provisioning information is accessible to access devices used by a customer service representative (CSR) of a cable operator, a voice provisioning specialist (VPS) of a local exchange carrier (CLEC), and a cable operator installation technician to schedule and provision based on permissions granted by an administrator. The sharing of information allows a CSR to manage orders for digital telephone services and to coordinate installation and provisioning so as to reduce the time to complete an order and use installation resources efficiently.