Universal Data Space for Automated Predictive Response Across Channels
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Solution Overview
Problem
Conventional electronic messaging platforms are limited in their ability to provide predictive and automated responses across different data protocols, communication paths, and computing platforms, leading to inefficiencies and redundant resource usage.
Innovation Solution
An automated predictive response computing system that implements a universal data space, enabling the exchange of conversational data automatically across any medium, and assisting agents in resolving issues by analyzing and generating optimized responses based on data from various electronic communication channels.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Extent of automation
If traditional bot applications are implemented to provide automated responses, then automated response capability is improved, but the system is limited to specific communication channels and requires redundant resources for each channel
Solution Approach 1:
The patent implements a universal data space architecture that enables a single automated response system to handle multiple communication channels (messaging platforms, social media, email, etc.) through standardized data protocols. The system translates various channel-specific messages into a unified format, allowing one bot instance to serve multiple channels without requiring separate bot implementations for each platform, thus achieving multi-functionality and eliminating redundancy.
2Adaptability or versatility
If separate bot applications are deployed for each communication channel, then channel-specific functionality is improved, but device complexity and resource redundancy increase
Solution Approach 1:
The patent introduces a universal data space as an intermediary layer between various communication channels and the automated response system. This mediator translates and standardizes messages from different channels into a common format, allowing the core bot logic to remain unchanged while supporting multiple channels. This intermediary approach maintains channel-specific functionality without requiring separate bot applications for each channel, thereby reducing system complexity.
3Productivity
If traditional messaging platforms are used, then communication capability is improved, but predictive response capability and cross-platform data exchange are limited
Solution Approach 1:
The patent transforms communication data by changing its parameters - converting channel-specific message formats into a standardized universal data space format. This parameter transformation enables predictive response capabilities by structuring data in a consistent manner that can be analyzed across platforms, while also ensuring data portability. The system maintains the essential information from original messages while reformatting it for cross-platform compatibility and predictive analysis.
Data Source
AI summary
Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to implement automated responses to data representing electronic messages, among other things, and, more specifically, to an automated predictive response computing system independent of electronic communication channel of an electronic message payload, the automated predictive response computing system being configured to, for example, implement a universal data space based on, at least in part, conversational data flows, which may be classified and used to provide a predictive response to assist resolution, such as assisting an agent among other things. In an example, a method may include augmenting at least a subset of one or more portions of communication data, implementing augmented communication portion data to determine a predicted response, and generating data to facilitate the predicted response based on the subset of inbound electronic messages.