Universal Login Central Database Customer Assets
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Solution Overview
Problem
Existing systems require customers to create separate accounts and manage duplicated customer data across multiple regional web sites of an organization, leading to inconvenience and data consistency issues when accessing different geographical sites.
Innovation Solution
A system and method that allows a single account to access multiple regional sites using universal login information, with customer data stored in a central database accessible from any regional site, eliminating the need for duplicate data storage and simplifying data management.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If separate customer data is stored for each web site to ensure data accessibility, then data access reliability is improved, but data duplication and storage complexity increase
Solution Approach 1:
The patent implements a universal customer data storage system where a single customer record can be accessed by multiple regional web sites. The central customer database serves multiple functions: storing customer information, enabling cross-regional access, and supporting multiple web site versions. This eliminates the need for separate data copies at each regional site while maintaining data accessibility and reliability.
2Stability of the object's composition
If separate accounts are required for each web site to maintain data consistency, then data consistency is improved, but ease of operation deteriorates
Solution Approach 1:
The patent merges multiple regional customer accounts into a single unified customer record in a central database. Instead of requiring separate accounts for each regional web site, the system combines customer identification and data into one centralized location that can be accessed by any regional site, thereby maintaining data consistency while simplifying account management for customers.
Solution Approach 2:
The unified customer account serves multiple regional web sites simultaneously. A single customer record with universal access credentials enables the customer to interact with any regional version of the web site without creating separate accounts, making the account system versatile and easy to operate across different geographical regions.
3Device complexity
If customer data is indirectly accessed through portal queries, then data storage complexity is reduced, but ease of operation and access speed deteriorate
Solution Approach 1:
The patent extracts the customer data access process from the indirect portal query mechanism and implements direct access to a central customer database. Instead of querying customers about their accounts and redirecting them through multiple login steps, the system provides direct access to customer data through a centralized database interface, improving both convenience and access speed while maintaining simplified storage architecture.
Data Source
AI summary
In one embodiment, a system or method for sharing customer assets includes receiving with a first regional service universal login information provided by a customer, the first regional service comprising one of multiple regional services that each comprises a distinct version of a network-based service, wherein each regional service is specific to a particular geographical region in which it is operated, accessing a central database with the first regional service to verify the universal login information, wherein the central database is accessible to each of the multiple regional services, and accessing the central database with the first regional service to access shared customer assets stored in the central database, wherein the shared customer assets stored in the central database are accessible to each of the multiple regional services.