Universal Protocol Translator for Case Management Systems
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Solution Overview
Problem
Current case management systems are limited to single institutions and face complexity when resolving issues involving multiple applications and hardware platforms, leading to delayed resolution processes due to manual conversion between different vendor systems.
Innovation Solution
A universal protocol and translator engine that converts data from one case management system into a standardized format, allowing seamless communication and data transfer between various case management systems, utilizing classes such as import, export, and third-party classes to handle multiple vendors and platforms.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If manual conversion between different vendor case management systems is used, then system compatibility is achieved, but resolution time increases
Solution Approach 1:
The patent introduces a universal protocol as an intermediary layer between different vendor case management systems. This protocol acts as a mediator that translates and standardizes data formats, enabling automatic communication between systems without manual conversion, thus reducing resolution time while maintaining compatibility across different vendors.
Solution Approach 2:
The universal protocol serves multiple functions simultaneously: it enables data exchange between different vendors, standardizes case management data formats, and facilitates automated ticket creation and status tracking. This multi-functionality eliminates the need for manual conversion processes while ensuring system compatibility across diverse case management platforms.
2Reliability
If manual ticket entry between vendors is performed, then data accuracy is maintained, but productivity decreases
Solution Approach 1:
The universal protocol enables case management systems to self-transfer data automatically without human intervention. The standardized protocol ensures that tickets, customer information, and resolution details are automatically translated and transmitted between vendors, maintaining data accuracy while significantly improving productivity by eliminating manual entry operations.
Solution Approach 2:
The patent replaces the mechanical manual process of copying and pasting ticket data between vendors with an automated digital translation mechanism. The universal protocol serves as the digital equivalent that automatically converts and transmits data, eliminating human error in manual entry while maintaining data accuracy and enhancing productivity.
3Adaptability or versatility
If multiple vendor case management systems are integrated, then service coverage is expanded, but system complexity increases
Solution Approach 1:
The universal protocol segments the integration complexity by creating a standardized interface layer between different vendor systems. This segmentation allows each vendor's case management system to maintain its own unique characteristics while communicating through a common standardized protocol, thus expanding service coverage without proportionally increasing overall system complexity.
Solution Approach 2:
The patent standardizes key parameters such as ticket IDs, status codes, and data formats across different vendor systems through the universal protocol. By changing and unifying these critical parameters to standard values, the system can integrate multiple vendor platforms without increasing complexity, as the standardized parameters provide a common language for all integrations.
Data Source
AI summary
An embodiment relates generally to a method of communication between multiple case management systems. The method includes providing for a standard universal format that can be used for a plurality of case management systems, where each case management system is different from another, to communicate within the plurality of case management systems. The method also includes providing a plurality of classes based on the standard universal format and translating a native data for a trouble ticket based on a selected class associated with a first case management system to the standard universal format as a universal converted data packet. The method further includes transmitting the universal converted data packet to a second case management system.