Detecting Unresponsive Display Interactions via Client-Side Monitoring
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Solution Overview
Problem
Users experience frustration due to unresponsive interactions with display pages, where believed-to-be interactive elements fail to produce the expected changes or redirections, leading to inefficiencies and customer dissatisfaction.
Innovation Solution
A system that detects unresponsive interactions by monitoring client-side interactions and modifies the display page by increasing the active area of interactive elements or making them responsive, using a combination of client-side and server-side components to aggregate and analyze interaction data for efficient user experience.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Area of stationary object
If interactive elements are made smaller or less prominent to reduce visual clutter or improve design, then aesthetic quality or information density improves, but ease of operation deteriorates as users have difficulty activating them
Solution Approach 1:
The patent extends the interactive area beyond the visible element boundaries into the surrounding whitespace or inactive area, creating a virtual extension in spatial dimension. This allows users to activate small elements by clicking in nearby areas, effectively increasing the target area without altering the visual design or element size.
2Ease of operation
If the active area of interactive elements is increased to improve ease of operation, then ease of operation improves, but device complexity increases due to additional monitoring and modification components
Solution Approach 1:
The system automatically monitors interactions, identifies unresponsive clicks in the extended area, and modifies the display page to adjust element positioning or sizing without requiring manual intervention. This automation reduces the operational burden on users while managing system complexity through self-adjusting mechanisms.
Solution Approach 2:
The system implements a feedback loop where unresponsive interactions in the extended area trigger automatic modifications to the display page. This feedback mechanism allows the system to adapt to user difficulties dynamically, improving ease of operation while managing complexity through automated response rather than manual configuration.
3Device complexity
If unresponsive interactions are allowed to occur without correction, then device complexity remains low, but productivity deteriorates due to user frustration and repeated failed interactions
Solution Approach 1:
The system automatically detects and corrects unresponsive interaction issues by modifying the display page when unresponsive clicks are detected in the extended area. This self-correcting mechanism improves productivity by eliminating user frustration and repeated failed interactions without requiring manual intervention or complex configuration procedures.
Data Source
AI summary
Systems and methods are disclosed which detect unresponsive interactions with display pages. Specifically, a client computing device may retrieve display pages from a remote computing system for local display. A local interaction monitoring component may monitor local interactions with the display pages, identify those interactions that did not produce a change in the display page as unresponsive interactions, and transmit unresponsive interaction information to the remote computing system. The remote system may aggregate the unresponsive interaction information to determine unresponsive elements of the display page and modify page templates associated with the unresponsive elements to reduce unresponsive interactions.