Urgency-Based Communication Routing System
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Solution Overview
Problem
Current communication systems require individuals to manually evaluate the urgency of incoming calls, consuming time and potentially leading to missed important communications, as conventional methods fail to differentiate between trivial and important calls effectively.
Innovation Solution
Implementing a system that allows users to categorize and prioritize contacts based on urgency, routing communications accordingly, using a networked environment with firmware and a database to automatically direct calls to appropriate devices and settings based on pre-defined priority levels, enabling simultaneous ringing or voicemail for high or low priority communications.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If manual evaluation of each incoming call is performed, then the individual can assess call urgency, but valuable time is consumed in the evaluation process
Solution Approach 1:
The system performs preliminary classification of contacts into priority groups (e.g., family, friends, colleagues, sales) before calls arrive. This pre-categorization enables automatic routing decisions without requiring real-time manual assessment, thus resolving the contradiction between accurate urgency assessment and time consumption.
Solution Approach 2:
The system enables self-service by automatically routing incoming calls based on pre-configured priority levels associated with each contact. The individual does not need to manually evaluate each call; the system autonomously directs calls to appropriate devices or voicemail based on the contact's priority classification, eliminating time loss while maintaining assessment accuracy.
2Loss of time
If the communication device is turned off to avoid interruptions, then time is saved, but important communications may be missed
Solution Approach 1:
The system applies local quality by treating different contacts differently through priority-based routing. High-priority contacts (e.g., family members) are routed to active devices where the individual can receive them, while low-priority contacts are directed to voicemail or alternative devices. This differential treatment ensures important communications are not missed while minimizing interruptions from less important calls, resolving the contradiction between saving time and maintaining reliability.
3Adaptability or versatility
If all communication devices ring simultaneously for every call, then the individual is always accessible, but trivial calls cause unnecessary interruptions
Solution Approach 1:
The system changes the parameter of call routing behavior based on the priority level of each contact. Instead of a uniform ringing pattern for all calls, the system dynamically adjusts routing parameters: high-priority calls trigger simultaneous ringing on multiple devices, while low-priority calls are routed to voicemail or single devices. This parameter-based differentiation maintains accessibility for important communications while eliminating unnecessary interruptions from trivial calls.
Data Source
AI summary
Methods, systems, devices, and computer program products route communication based on an urgency priority associated with a sender of the communication. The method involves receiving incoming communication, identifying the sender, determining an urgency priority designation associated with communication, and routing the incoming communication according to routing instructions associated with the urgency priority designation. Prior to receiving the incoming communication, the method may further involve receiving a selection to configure routing of communication based on one or more urgency priority designations, rendering urgency priority options and routing options that provide routing instructions, receiving routing instructions associated with each urgency priority designation, and receiving and recording the urgency priority designation associated with the sender. Still further, the method may involve offering the sender routing options based on the urgency priority designation and receiving a selection of one of the routing options from the sender.