User-Adaptive Money Handling for Customer and Staff Deposits
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Solution Overview
Problem
Financial institutions face challenges in managing money handling apparatuses as customers, unfamiliar with the operation, may encounter difficulties and increase the likelihood of errors when allowed to deposit and dispense money, due to reduced staff numbers.
Innovation Solution
A money handling apparatus equipped with an information output device to determine user type (customer or staff member) and a controller to selectively execute control modes tailored for each, optimizing operations for both groups.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If the money handling apparatus is placed in the lobby and customers are allowed to deposit and dispense money, then the workload on staff is reduced and productivity is improved, but customers may have problems with smoothly depositing and dispensing money due to being unfamiliar with operating the apparatus
Solution Approach 1:
The system changes operational parameters based on user type. When a customer is detected, the apparatus executes a first control mode with slower money transport speed and higher recognition level to ensure smooth operation. When staff are detected, the second control mode with faster transport speed is executed, thus optimizing the balance between productivity and ease of operation for each user group
Solution Approach 2:
The control mode of the money handling apparatus is made dynamic and adaptable. The system automatically switches between first control mode for customers and second control mode for staff members based on real-time detection of user identity, allowing the apparatus to adjust its behavior according to the operational requirements of different users
2Productivity
If customers deposit money directly into the money handling apparatus, then the productivity is improved, but problems that are less likely to occur when staff deposit money will often occur
Solution Approach 1:
The system changes the recognition parameter level based on user type. When customers deposit money, the apparatus executes the first control mode with higher recognition level to carefully verify the authenticity and condition of deposited notes, preventing errors. When staff deposit money, the second control mode with lower recognition level is executed, thus maintaining high reliability while preserving productivity
Data Source
AI summary
A money handling apparatus includes: an information output device configured to output information by which whether a user is a customer or a staff member can be determined; and a controller configured to selectively execute a first control mode for a case where the user is the customer and a second control mode for a case where the user is the staff member, based on the information from the information output device.