User Interaction Data Management Service for Privacy Compliance
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Solution Overview
Problem
Existing solutions lack effective logging and processing of user activities for personalization purposes, and they do not provide reusable capabilities to reduce the effort for collecting and managing user interaction data, while also ensuring compliance with legal frameworks.
Innovation Solution
A user interaction data management service is implemented to collect, store, and manage user interaction data in a compliant manner, allowing for centralized handling of compliance requirements and providing efficient data access and analysis.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If user interaction data is collected and stored for personalization purposes, then the capability for personalization and automation is improved, but compliance with data protection and privacy regulations becomes more difficult to maintain
Solution Approach 1:
A user data management service is introduced as an intermediary between data producers and data consumers. This service centrally manages compliance policies, evaluates data access requests, and controls data sharing based on defined rules, thereby enabling personalization while maintaining regulatory compliance
Solution Approach 2:
The system dynamically determines data access rights by evaluating compliance policies associated with different software products. Access permissions are not static but are dynamically adjusted based on the specific data, the requesting application, and the defined compliance rules for each software product
2Reliability
If centralized data management is implemented to ensure compliance, then data protection is improved, but the complexity of the system increases
Solution Approach 1:
The user data management service provides universal functionality across multiple software products. A single centralized service handles compliance evaluation, data access control, and policy enforcement for all software products in the platform, eliminating the need for separate compliance mechanisms in each application
3Reliability
If compliance policies are defined for each software product, then data protection is improved, but the effort for collecting and managing user interaction data increases
Solution Approach 1:
The system automatically evaluates compliance policies and determines data access rights without requiring manual intervention. The user data management service autonomously processes compliance checks, evaluates data requests, and controls access based on predefined policies, significantly reducing manual management effort
Data Source
AI summary
The present disclosure relates to computer-implemented methods, software, and systems for managing user interaction data. One example method includes data producers and data consumers of software applications defined on a platform solution; defining user interaction types to represent specific types of data that are to be produced by one or more of the data producers; defining a mapping between one or more purposes and one or more user interaction types; configuring access configurations on tenant level for one or more customers of the platform solution; and in response to receiving a request from a user for performing a data read operation or data write operation at a first software application of the software applications, invoking a user data management service defined for the platform solution for performing evaluation of the access configurations and the mappings.