Automated User Flow Navigation for Wireless Networks
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Solution Overview
Problem
Wireless network service providers face challenges in providing users with efficient access to information and services due to complex navigation interfaces on mobile devices, leading to degraded customer experience and potential loss of engagement.
Innovation Solution
An application service that processes user data from wireless network devices to determine a user experience flow, presenting targeted content by checking against an ordered set of conditions, thereby simplifying navigation and improving engagement.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If the application interface provides comprehensive features and information, then the functionality and versatility are improved, but the navigation complexity increases and screen real estate is insufficient
Solution Approach 1:
The system performs preliminary actions by automatically determining the user experience flow before the user needs to access any information. The application service receives user data, processes it against an ordered set of conditions, and pre-determines the appropriate flow (e.g., billing, plan comparison, device information) before the user navigates through the interface. This eliminates the need for users to manually search through complex interfaces.
Solution Approach 2:
The system enables self-service by automatically identifying user needs and presenting relevant information without requiring user input or navigation. The application service autonomously processes user data, determines the appropriate experience flow based on predefined conditions, and delivers targeted content automatically. For example, if the condition checks show the user needs billing information, the system automatically presents the billing page without requiring the user to navigate through menus.
2Loss of information
If the application requires users to navigate through multiple screens and links to find desired information, then the comprehensive coverage of information is improved, but the time required for access increases
Solution Approach 1:
The system performs preliminary determination of the user experience flow before the user needs to access any information. The application service receives user data, processes it against an ordered set of conditions, and pre-determines the appropriate flow (e.g., billing, plan comparison, device information) before the user navigates through the interface. This eliminates the need for users to manually search through complex interfaces.
Solution Approach 2:
The application service acts as an intermediary between the user and the comprehensive information available in the system. Instead of requiring users to navigate through multiple screens and links, the intermediary service automatically processes user data, determines relevant information based on predefined conditions, and presents only the necessary content. This mediator approach reduces navigation time while maintaining information accessibility.
3Ease of operation
If the application interface is simplified to reduce navigation effort, then the ease of operation is improved, but the ability to provide targeted personalized content decreases
Solution Approach 1:
The system performs preliminary determination of the user experience flow before the user needs to access any information. The application service receives user data, processes it against an ordered set of conditions, and pre-determines the appropriate flow (e.g., billing, plan comparison, device information) before the user navigates through the interface. This eliminates the need for users to manually search through complex interfaces.
Solution Approach 2:
The system changes parameters by dynamically adjusting the content presentation based on processed user data and satisfied conditions. The application service modifies the user experience flow parameters according to the user's specific needs, plan type, device information, and other data elements. This allows the simplified interface to adapt and provide personalized content automatically, resolving the contradiction between simplicity and personalization.
Data Source
AI summary
Technology is disclosed herein for operating an application service of a wireless network. In an implementation, the application service receives a request for a user experience flow from a client application of the wireless network that is executing on a user device. The application service receives data associated with the user device with respect to the wireless network. Elements of the data relate to device data and subscription data. The application service processes the data according to an ordered set of conditions until a satisfied condition is identified and determines a user experience flow according to the satisfied condition. The user experience flow includes webpage content associated with the satisfied condition. The application service sends the user experience to the client application.