User Navigation System Triggering via Segment Assignments
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Solution Overview
Problem
The existing systems for user navigation in service organizations face inefficiencies due to the time-consuming process of sorting through vast amounts of data to determine user conditions and service needs, often leading to undesirable outcomes and fragmented communication between user navigators.
Innovation Solution
A computer-implemented method that classifies users into segments based on their data, detects trigger events, and assigns them to appropriate navigation programs, integrating navigation services to reduce the number of separate communication channels and enhance user outcomes.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If users and computing devices rely more on data to make decisions in operational flows, then decision-making quality improves, but the time required to sort through stored data increases
Solution Approach 1:
The system performs preliminary classification of users into segments and pre-identifies trigger events associated with each segment before actual service navigation is needed. This advance preparation allows the system to quickly match users to appropriate services without requiring time-consuming data analysis during critical decision moments.
Solution Approach 2:
The patent introduces an intermediary classification system that acts as a mediator between raw user data and service navigation decisions. The segmentation model and trigger event detection system serve as intermediate layers that process and structure data, making it easier and faster to derive actionable insights without directly sorting through all stored data.
2Measurement precision
If traditional user navigation systems sort through vast amounts of data to determine user conditions, then user classification accuracy improves, but communication efficiency between navigators deteriorates
Solution Approach 1:
The system segments users into distinct categories based on their conditions and needs, and simultaneously segments communication channels according to these segments. This dual segmentation allows accurate user classification while reducing communication overhead by directing messages only to relevant navigator segments rather than broadcasting to all navigators.
Solution Approach 2:
The patent implements local quality by assigning different communication protocols and navigation programs to different user segments. Each segment receives tailored communication with appropriate detail and frequency, improving overall communication efficiency while maintaining accurate classification for each specific user group.
3Adaptability or versatility
If multiple separate communication channels are used for different user navigation needs, then service specialization improves, but system complexity and resource requirements increase
Solution Approach 1:
The system implements a universal segmentation model that serves multiple functions: it classifies users, identifies trigger events, determines appropriate navigation programs, and routes communication. This single multi-functional segmentation framework replaces what would otherwise require multiple separate specialized systems, reducing overall complexity while maintaining service specialization through the segment-based approach.
Data Source
AI summary
Techniques are disclosed for assigning a user to a particular user navigation program among a plurality of user navigation programs. The techniques include receiving user data associated with a user record of a user. The techniques further include inputting the user data into a segmentation model of a user navigation system to classify a user within a segment, whereby the segmentation model outputs a score that is determined to be in accordance with a classification threshold. The user navigation system further detects an occurrence of a trigger based in part on the user classification within the segment, and then prioritizes the user among other users based on the detected occurrence of the trigger. The user navigation system then assigns the user to a particular user navigation program based at least in part on the determined priority of the user.