User Profile Telemetry Analysis in Communication Platforms

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Solution Overview

Problem

Current group-based communication systems face challenges in efficiently assessing and presenting individual profile telemetry data, leading to resource exhaustion and complex data processing, making it difficult to analyze user interactions and optimize communication within the system.

Innovation Solution

An apparatus configured with a processor and memory, executing computer code to extract and analyze interaction signals, generate tallies, and calculate divergence measures to rank user interactions, facilitating the discovery and display of individual profile telemetry data within a group-based communication system.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Measurement precision

If comprehensive telemetry data collection and analysis is performed for individual profiles, then measurement precision and information completeness are improved, but device complexity and resource consumption increase

Engineering Contradiction:
Improvetelemetry data accuracyVSAvoiddata processing complexity
Core Design Contradiction:
Measurement precisionVSDevice complexity

Solution Approach 1:

The patent segments telemetry data into distinct categories (user-generated content, interactions, system events) and processes each segment separately through dedicated pipelines, reducing overall processing complexity while maintaining comprehensive data collection

Inventive Principle:
Principle #1Segmentation

Solution Approach 2:

The patent introduces intermediary components including event subscribers, data normalizers, and aggregation services that mediate between raw telemetry data and analysis processes, simplifying the complexity of direct data processing

Inventive Principle:
Principle #24Intermediary (Mediator)

2Loss of information

If detailed individual profile telemetry data is collected and stored, then information completeness is improved, but memory requirements and storage resources increase

Engineering Contradiction:
Improvetelemetry information completenessVSAvoiddata storage volume
Core Design Contradiction:
Loss of informationVSQuantity of substance

Solution Approach 1:

The patent extracts only the essential and relevant telemetry metrics from comprehensive data sets, storing processed insights rather than raw data, thereby maintaining information value while reducing storage volume

Inventive Principle:
Principle #2Taking out (Extraction)

Solution Approach 2:

Instead of storing all raw telemetry data and processing it later, the patent inverts the approach by processing data at the point of generation and storing only aggregated results and insights, reducing storage requirements while preserving analytical value

Inventive Principle:
Principle #13The other way round (Inversion)

3Productivity

If real-time telemetry analysis is performed, then productivity and responsiveness are improved, but use of energy and computational resources increase

Engineering Contradiction:
Improvetelemetry analysis speedVSAvoidprocessing energy consumption
Core Design Contradiction:
ProductivityVSUse of energy by moving object

Solution Approach 1:

The patent implements periodic batch processing for certain telemetry analyses while maintaining real-time processing for critical metrics, balancing energy consumption with analytical responsiveness through differentiated processing intervals

Inventive Principle:
Principle #19Periodic action

Solution Approach 2:

The patent applies partial processing by focusing computational resources on the most critical and high-value telemetry metrics rather than analyzing all data points equally, reducing overall energy consumption while maintaining productivity for key insights

Inventive Principle:
Principle #16Partial or excessive action

4Measurement precision

If comprehensive user interaction data is processed, then measurement precision is improved, but network traffic and data transmission increase

Engineering Contradiction:
Improveinteraction analysis accuracyVSAvoidnetwork bandwidth consumption
Core Design Contradiction:
Measurement precisionVSLoss of energy

Solution Approach 1:

The patent extracts and transmits only essential interaction metrics and aggregated statistics rather than complete raw interaction data, maintaining analytical precision while significantly reducing network traffic and bandwidth consumption

Inventive Principle:
Principle #2Taking out (Extraction)

Data Source

PatentUS11902041B2User account telemetry within a communication platform
Publication Date: 2024.02.13 SALESFORCE INC
  • US11902041B2 patent drawing
  • US11902041B2 patent drawing
  • US11902041B2 patent drawing

AI summary

Embodiments of the present disclosure provide methods, systems, apparatuses, and computer program products for discovery of individual profile telemetry within a communication platform. The individual profile telemetry may represent an amount and/or frequency of communications between a user and one or more other users of the communication platform. In some examples, the individual profile telemetry may represent an amount of interactions the user has with an object of the communication platform, such as a communication channel, a communication transmitted via the communication channel, a direct messaging instance, or the like. The communication platform may determine the amount and/or frequency of interactions and provide an indication thereof to the user via an interface associated with the communication platform.