User Profiles for Fixed Mobile Convergence Call Routing
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Solution Overview
Problem
Enterprise fixed mobile convergence systems face challenges in managing user preferences for phone lines and transport technologies, leading to inconsistent call handling across different locations and devices, which can result in inefficient use of company resources and user preferences not being adequately met.
Innovation Solution
The implementation of user profiles with line and call control policies that allow administrators to set rules for line selection, transport preferences, and call handling based on specific criteria such as time of day, location, and caller restrictions, enabling seamless management of incoming and outgoing calls across fixed and mobile devices.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If multiple phone lines and transport technologies are provided for user flexibility, then user preference satisfaction improves, but call handling consistency deteriorates
Solution Approach 1:
The system dynamically selects phone lines and transport technologies based on real-time conditions such as user location, time of day, and network status. The call handling policy is not static but adapts to changing circumstances while maintaining consistency through predefined rules, thus satisfying both user flexibility and call handling consistency.
Solution Approach 2:
The system changes parameters such as selected phone line, transport technology type, and routing decisions based on varying conditions including location, time, and network availability. This allows the system to maintain consistency in decision-making processes while adapting to different user needs and environmental factors.
2Productivity
If automatic call routing based on user profiles is implemented, then resource usage efficiency improves, but system complexity increases
Solution Approach 1:
User profiles and call handling policies are configured in advance by administrators, containing pre-defined rules for line selection, transport technology preferences, and routing logic. This preliminary configuration enables automatic, efficient call routing without requiring complex real-time decision-making algorithms, thus improving resource efficiency while managing system complexity through upfront setup.
Solution Approach 2:
The system automatically selects appropriate phone lines and transport technologies based on pre-configured user profiles without requiring manual intervention during call setup. This self-service capability improves resource usage efficiency by making autonomous routing decisions while the complexity is contained within the profile configuration rather than runtime operations.
3Stability of the object's composition
If strict call control policies are enforced, then call handling consistency improves, but user flexibility deteriorates
Solution Approach 1:
The system applies different call control policies to different users based on their specific profiles, roles, and requirements. Each user can have customized rules that reflect their individual needs while maintaining overall system consistency. This localized approach allows strict control where needed while providing flexibility where appropriate, resolving the contradiction between consistency and adaptability.
Solution Approach 2:
Call control policies are applied dynamically based on current conditions such as user location, time of day, and network status. The system can enforce strict controls during certain periods or conditions while allowing more flexibility during others, thus maintaining call handling consistency through predictable rule-based decisions while adapting to user needs and environmental factors.
Data Source
AI summary
A method, system and computer-readable product for a fixed mobile convergence system. The method includes analyzing at least one rule set associated with at least one user profile with the user profile being associated with at least one mobile device supporting more than one line. Each line offering one or more transports and options for establishing a telephone call. After analyzing the one or more rule sets, a context-specific real-time usage mode is determined based on the analysis which include selections of a telephone line, a transport and establishment options. After determining the usage mode, a call is established between one of the devices and a telephony endpoint, either incoming or outgoing, based on the determined usage mode.