User-Programmable Telecommunications Switch Audio Detection
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Solution Overview
Problem
Existing telecommunications switches are inefficient as they require manufacturers to update sound recognition codes, making it difficult and costly for users to customize sound detection for call handling, limiting flexibility and efficiency in outbound call campaigns.
Innovation Solution
A user-programmable telecommunications switch that receives audio samples through the same ports used for call routing, allowing end-users to customize sound detection without manufacturer intervention, enabling real-time adaptation of call handling based on detected audio signals.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If sound recognition codes are coded by the manufacturer of the telecommunications switch, then the switch can detect sounds for call handling, but it becomes impossible for users to change the sounds without manufacturer intervention, making it slow and expensive
Solution Approach 1:
The telecommunications switch enables users to independently program and update sound recognition codes through its own interface without requiring manufacturer intervention. Users can load custom audio samples and configure detection parameters directly on the device, making the system self-sufficient for customization needs.
Solution Approach 2:
The switch's programming interface is designed to handle multiple functions including sound recognition configuration, call routing setup, and audio sample loading through a single unified system. This multi-functional approach allows users to perform various customization tasks without needing separate manufacturer services for each function.
2Reliability
If the telecommunications switch listens for manufacturer-coded sounds, then it can distinguish between human answers and non-human responses, but users cannot efficiently customize sound detection for their specific needs
Solution Approach 1:
The sound detection system transitions from static manufacturer-coded sounds to dynamic user-configurable audio samples. Users can update, modify, and adapt the sound recognition patterns in real-time based on their specific campaign needs, allowing the system to evolve and adapt to changing requirements while maintaining reliable detection.
Solution Approach 2:
The system allows users to change the acoustic parameters and characteristics of detected sounds by loading custom audio samples with different frequency ranges, durations, and patterns. This enables flexible adaptation to various voice types, accents, and response patterns while maintaining accurate distinction between human and non-human responses.
3Adaptability or versatility
If audio samples are received through programming ports, then the switch can be programmed with custom sounds, but this separates the call routing function from the audio input function
Solution Approach 1:
The telecommunications switch ports are designed to perform multiple functions - they can handle both call routing operations and audio sample reception. This multi-functional port design eliminates the need for separate programming ports, reducing device complexity while maintaining full programmability and adaptability.
Solution Approach 2:
The system merges the call routing function and audio input function into a single integrated interface. By combining these functions through the same ports, the system reduces the number of separate components and interfaces needed, simplifying the overall device architecture while enabling users to customize sound detection alongside call management.
Data Source
AI summary
A telecommunications system is disclosed that enables a telecommunications switch to be “user” programmable in the “field”—in contrast to only programmable by the manufacturer or third-party software company—with audio samples. Each audio sample is exemplar of a sound that might be encountered during or after the establishment of a telecommunications call that is handled by the telecommunications switch. In accordance with the illustrative embodiment, the audio samples are received by the telecommunications switch through one or more of the same ports that the telecommunications switch uses to route calls, in contrast to programs and program data that are received by the telecommunications switch through a programming port.