User-Rights-Based Troubleshooting Screen for Image Formers
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Solution Overview
Problem
In image forming devices, when an error occurs during a process, general users face difficulties in determining the appropriate troubleshooting method due to the display of only error codes without detailed information, making it challenging for them to correct settings effectively.
Innovation Solution
An information processing device is equipped with a display control program that, upon detecting an error, uses a rights management table to specify and display troubleshooting settings based on the user's rights, guiding general users through self-correction screens while prompting administrators for assistance when necessary, and prioritizing settings with high correction frequencies.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Device complexity
If error codes are displayed without detailed information, then device complexity is reduced, but ease of operation deteriorates for general users
Solution Approach 1:
The error information is segmented into different levels: error codes for administrators and detailed troubleshooting information for general users. The controller segments the display content based on user rights, showing only necessary information to each user type, thus maintaining simplicity for administrators while providing comprehensive guidance to general users.
Solution Approach 2:
Different quality of information is provided to different users based on their rights. General users receive detailed troubleshooting information with specific correction steps, while administrators receive only error codes. This local differentiation of information quality resolves the contradiction by tailoring the display to each user's needs and capabilities.
2Ease of operation
If detailed troubleshooting information is displayed to all users, then ease of operation improves, but device complexity increases
Solution Approach 1:
The error display is made dynamic by automatically adjusting the information shown based on the detected user rights. The controller dynamically selects between displaying detailed troubleshooting information for general users or only error codes for administrators, eliminating the need for manual configuration and reducing overall system complexity while maintaining ease of operation for all users.
3Reliability
If administrators must handle all troubleshooting, then reliability improves, but productivity deteriorates due to increased support requests
Solution Approach 1:
The system enables self-service troubleshooting for general users by providing them with detailed error information and automatic correction guidance. Users can independently diagnose and resolve issues without administrator intervention, thereby maintaining reliability through accurate error reporting while significantly improving productivity by reducing the administrator support burden.
4Ease of operation
If user rights are not differentiated, then ease of operation improves, but reliability deteriorates due to inappropriate troubleshooting attempts
Solution Approach 1:
The controller implements feedback by detecting user rights and automatically adjusting the error information displayed accordingly. This feedback mechanism ensures that general users receive appropriate troubleshooting guidance within their capabilities, while administrators receive comprehensive error codes for complex issues, thereby maintaining both interface simplicity and troubleshooting effectiveness through adaptive information delivery.
Data Source
AI summary
An information processing device includes a controller that causes a display to display a screen for correcting a setting to troubleshoot according to a right of a user when a predetermined process to be executed fails.