User Skill-Based Error Confirmation for Electronic Devices
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Solution Overview
Problem
Existing user support technologies fail to provide personalized manipulation confirmation requests based on user skill levels before executing functions, leading to unnecessary or missing explanations, and require user-initiated help requests for unclear functions.
Innovation Solution
An electronic apparatus with a database of manipulation error patterns, which estimates the likelihood of user errors and automatically displays confirmation requests for high-risk manipulations, reducing the need for user-demand-driven help and minimizing unnecessary confirmation requests.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the apparatus automatically displays manipulation confirmation requests for all functions, then manipulation errors are prevented, but user load increases due to unnecessary confirmations for familiar functions
Solution Approach 1:
The system applies different confirmation request strategies to different users based on their individual manipulation skill levels. Expert users receive fewer or no confirmation requests for familiar functions, while novice users receive more comprehensive confirmations, allowing each user to experience the system according to their specific needs and capabilities
Solution Approach 2:
The confirmation request mechanism dynamically adapts to each user's skill level and manipulation history. The system learns from user interactions and adjusts the frequency and type of confirmation requests provided, transforming from a static one-size-fits-all approach to a dynamic personalized support system
2Ease of operation
If the apparatus provides no manipulation confirmation requests, then user load is reduced, but manipulation errors increase for unfamiliar functions
Solution Approach 1:
The system provides targeted manipulation confirmation requests only to users who need them, based on their skill level and the specific function being manipulated. Novice users receive detailed confirmations and explanations for unfamiliar functions, while expert users receive minimal or no confirmations, optimizing both error prevention and user experience
3Measurement precision
If the apparatus requires user demand for help, then explanation precision is improved, but user load increases due to troublesome input work
Solution Approach 1:
The system proactively provides manipulation confirmation requests and explanations before the user encounters difficulties or needs to demand help. By anticipating potential confusion points and providing relevant information in advance, the system eliminates the need for users to initiate help requests, reducing input workload while maintaining explanation relevance
Solution Approach 2:
The system monitors user manipulation patterns and provides adaptive feedback in the form of confirmation requests and explanations. This continuous feedback loop allows the system to understand user needs and provide appropriate guidance without requiring explicit help demands, improving both user experience and manipulation accuracy
4Device complexity
If the apparatus provides the same help explanation to all users, then device complexity is reduced, but adaptability to user skill levels deteriorates
Solution Approach 1:
The help system provides different levels and types of explanations tailored to each user's skill level. Novice users receive detailed step-by-step guidance and comprehensive explanations, while expert users receive concise confirmations or no explanations at all, allowing the same system to adapt to diverse user needs without requiring multiple separate help systems
Solution Approach 2:
The help system dynamically adjusts its explanation style, detail level, and frequency based on user characteristics and interaction history. This dynamic adaptation allows a single unified system to serve multiple user skill levels effectively, maintaining low complexity while achieving high adaptability through real-time customization
Data Source
AI summary
An apparatus is provided for, when the user makes an input manipulation, estimating a manipulation for which the user is likely to make an error, in accordance with the knowledge of the user, and providing a manipulation support such as, for example, automatically displaying a confirmation request for the manipulation for which the probability of the input being an error is high.A device (100) usable for an electronic apparatus (1) operating based on a manipulation of the user includes an input section (101) for receiving a manipulation of the user, a storage section (104) having a database including a plurality of manipulation error patterns stored therein, a determination section (107) for determining whether or not a manipulation confirmation request is necessary based on the manipulation error pattern corresponding to the user, which is determined by referring to the database based on manipulation information which indicates the received manipulation and correction information which indicates whether or not the manipulation needs to be corrected, and an output section (108) for outputting a signal for presenting a manipulation confirmation request message when the confirmation request is to be provided. Each manipulation error pattern is information on a manipulation error on each of functions of a manipulation target apparatus, the information being defined based on a manipulation experience of a plurality of users each having the manipulation experience with an apparatus other than the electronic apparatus (1) which is the manipulation target apparatus.