User Trial Feedback Tool for Diagnostic Data Collection
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Solution Overview
Problem
Electronic devices often experience operational issues such as shutdowns or rapid battery drain, necessitating data collection from users for troubleshooting and design improvements, but existing methods lack efficient mechanisms for reporting these issues effectively.
Innovation Solution
A user trial feedback method that involves receiving a launch signal, recording a touch screen frame, collecting relevant logs, and uploading this data to a server, incorporating a launching unit, storage unit, collecting unit, and uploading unit within the electronic device to facilitate issue reporting.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If all logs are collected and uploaded for issue reporting, then the manufacturer receives complete diagnostic data, but network congestion and system overload occur
Solution Approach 1:
The patent extracts only the necessary diagnostic information from the complete log set. The log analysis unit selectively identifies and extracts relevant log entries related to the reported issue, rather than transmitting entire log files. This extraction process obtains sufficient diagnostic data while minimizing data volume to prevent network congestion.
Solution Approach 2:
The patent segments the log data transmission process into multiple stages: initial issue reporting, selective log collection, and incremental uploads. Instead of uploading all logs at once, the system divides the data collection and transmission into manageable portions, reducing system overload while ensuring complete diagnostic information is eventually gathered.
2Loss of information
If a user trial feedback tool is provided for users to report issues, then the manufacturer can gather troubleshooting data, but the device complexity increases
Solution Approach 1:
The patent merges the feedback collection functionality with existing system components. The feedback tool integrates with the device's existing logging infrastructure, operating system, and network capabilities, rather than introducing entirely separate systems. This combination reduces overall device complexity while maintaining comprehensive feedback collection.
Solution Approach 2:
The feedback tool is designed with multi-functionality, serving multiple purposes: issue reporting, log collection, data analysis, and troubleshooting assistance. By making the feedback mechanism universal and multi-functional, the patent reduces the need for separate specialized tools, thereby simplifying the overall device architecture.
3Loss of information
If logs are collected and uploaded to a server, then the manufacturer receives diagnostic information, but the user's time and energy are consumed
Solution Approach 1:
The patent implements self-service functionality where the feedback tool automatically collects, analyzes, and uploads diagnostic logs without requiring active user participation. The system autonomously identifies relevant logs, prepares them for transmission, and uploads them to the server, eliminating the need for users to manually gather or send diagnostic information.
Solution Approach 2:
The system performs preliminary actions by pre-configuring log collection parameters, pre-identifying relevant log sources, and pre-establishing upload protocols before the user reports an issue. This preliminary preparation ensures that when the user initiates feedback, the data collection and transmission process occurs efficiently with minimal user time investment.
Data Source
AI summary
A user trial feedback method, an electronic device, and a computer-readable medium are provided. The user trial feedback method includes the following steps. A launch signal is received to record an image of current frame of the touch screen and launch the user trial feedback tool. An information is inputted by the user in the user trail feedback tool, and logs related to the inputted information are collected and upload to a server along with the recorded image of the current frame.