Automated UX Data Capture Tool for Quantitative Analysis

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Solution Overview

Problem

Current solutions lack automation and quantitative tools for improving the user experience (UX) development process, particularly in tracking and managing UX data, and existing UX indices are mostly qualitative, making it difficult for developers and stakeholders to make informed decisions.

Innovation Solution

A portable interview capture tool and computer-implemented method for capturing and analyzing user responses, including a graphical user interface, memory for storing interview data, and a control program for managing the UX process, which allows for conditional branching, video and audio input, and automatic speech recognition to provide structured and timed data for UX analysis.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Extent of automation

If qualitative-based UX indices are used, then UX development can proceed with existing tools, but quantitative tracking and automated analysis are insufficient

Engineering Contradiction:

ImproveUX data collection and analysis automationVSAvoidQuantitative UX data tracking capability

Core Design Contradiction:

Extent of automationVSLoss of information

Solution Approach 1:

The patent replaces manual qualitative assessment with automated computer-based systems that collect, track, and analyze UX data automatically. The system uses software tools to automatically gather usage metrics, monitor user interactions, and generate quantitative reports, eliminating the need for manual tracking methods.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

Solution Approach 2:

The system enables self-service UX analysis by automatically collecting and analyzing user behavior data without requiring manual intervention. The platform autonomously tracks user interactions with products or services, processes the data through built-in analytics, and provides actionable insights automatically.

Inventive Principle:

Principle #25Self-service

2Productivity

If manual tracking of UX information is used, then existing processes can be maintained, but productivity and efficiency are reduced

Engineering Contradiction:

ImproveUX development efficiencyVSAvoidTime for UX data collection and management

Core Design Contradiction:

ProductivityVSLoss of time

Solution Approach 1:

The system continuously collects and monitors UX data in real-time as users interact with products or services. This continuous automated tracking eliminates interruptions in the data collection process and ensures that UX information is always available for analysis without requiring periodic manual intervention.

Inventive Principle:

Principle #20Continuity of useful action

Solution Approach 2:

The patent replaces time-consuming manual data collection and analysis tasks with automated computer systems that process UX information instantly, significantly reducing the time required for UX development activities.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

3Measurement precision

If qualitative UX indices are used, then existing development processes can be maintained, but decision-making is subjective and less informed

Engineering Contradiction:

ImproveUX measurement objectivityVSAvoidQuantitative UX measurement system complexity

Core Design Contradiction:

Measurement precisionVSDevice complexity

Solution Approach 1:

The system segments UX measurement into distinct quantitative metrics and categories, allowing objective analysis of specific user behavior patterns. By breaking down overall UX into measurable components such as usage frequency, interaction time, and completion rates, the system enables precise and objective evaluation.

Inventive Principle:

Principle #1Segmentation

Solution Approach 2:

The patent replaces subjective qualitative assessment with objective quantitative measurement systems that use computer-based data collection and analysis tools to provide precise, unbiased metrics for UX evaluation.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

Applied Scientific Principles

This section explains which scientific principles are used to turn an abstract innovation direction into a practical engineering solution.

Function Achieved in This Case

Enables efficient and structured UX data collection and analysis, facilitating the generation of personas and scenarios, thereby improving the usability and effectiveness of systems, products, and services by providing quantitative insights for UX improvement.

Implementation Method 1

automatic speech recognition to provide structured and timed data for UX analysis

Methodology Applied

Scientific EffectAutomatic speech recognition:

Data Source

PatentUS20240152263A1System and method for building and managing user experience for computer software interfaces

Publication Date: 2024.05.09 GENPACT USA INC

AI summary

Several computerized tools, methodologies and data structures, according to embodiments of the present invention, are disclosed for collecting data for UX research and development directed to a product, process, and system and for developing personas and scenarios from the data for designing and for measuring the effectiveness of the product, process, and/or systems for use by the personas or real people. The tools, methodologies and data structures may be used individually or in sets.