Van Passenger Voice Service Control With Multi-Passenger Approval
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Solution Overview
Problem
In vehicles like vans carrying multiple passengers, passengers often struggle to adjust air conditioning or multimedia settings, leading to discomfort and safety issues due to loud requests or passenger movement during driving.
Innovation Solution
A service management system that uses speech recognition and natural language understanding to convert passenger requests into text, determines whether to approve the requests based on other passengers' opinions, and automatically controls relevant systems to fulfill the requests.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If passengers make requests loudly to be heard, then the driver can hear the requests, but other passengers are inconvenienced and safety is compromised
Solution Approach 1:
The patent introduces a voice recognition system as an intermediary between passengers and the driver. The system captures passenger requests through microphones, processes them via voice recognition algorithms, and presents them to the driver in a standardized format. This mediator eliminates the need for loud verbal requests while ensuring the driver receives clear, actionable information without disturbing other passengers.
2Ease of operation
If the driver talks to passengers for each request, then passenger requests are addressed, but the driver is distracted which threatens safety
Solution Approach 1:
The patent implements a self-service mechanism where the voice recognition system automatically captures, processes, and presents passenger requests without requiring direct driver-passenger interaction. The system serves itself by filtering and organizing requests, allowing the driver to review and respond only when appropriate, thereby minimizing distractions while maintaining service accessibility.
3Ease of operation
If the system considers all passengers' opinions before approving requests, then service quality improves, but system complexity increases
Solution Approach 1:
The patent segments the passenger群体 into different categories (e.g., adults, children, seated passengers) and processes requests based on these segments. The system can prioritize certain segments or apply different weighting to their requests. This segmentation simplifies the decision-making process by breaking down the complex multi-passenger consensus problem into manageable segments while still considering overall passenger preferences.
Data Source
AI summary
Provided are a service management system for a vehicle and a service management method for a vehicle that may receive a request from a passenger in a van by voice. In particular, the service management system determines whether to approve the request considering other passengers' opinions in the van, and then automatically performs relevant controls to fully reflect the passenger's request and safely provide a service even in the van carrying a large number of passengers.