Vectorized Text Analysis for Bias Detection in Communications

Resolve Bottlenecks,
Find Innovative Solutions
Generate Solutions

Solution Overview

Problem

Unconscious biases, often exhibited in social stereotypes, are pervasive and difficult to control, even in individuals committed to diversity, equity, and inclusion efforts, and can manifest in day-to-day communications, leading to microaggressions and biased language.

Innovation Solution

A system and method using machine learning and natural language processing to identify and highlight biased text, categorize it, and suggest neutral alternatives, with a feedback loop to refine the model.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Measurement precision

If machine learning models are used to identify bias in communications, then bias detection capability is improved, but the complexity of the system increases

Engineering Contradiction:
Improvebias detection capabilityVSAvoidsystem complexity
Core Design Contradiction:
Measurement precisionVSDevice complexity

Solution Approach 1:

The patent introduces a bias identification computer program as an intermediary system that sits between the user and the communication content. This intermediary automatically detects bias in text, images, or audio without requiring the user to manually analyze each element, thereby improving detection capability while managing system complexity through automation.

Inventive Principle:
Principle #24Intermediary (Mediator)

Solution Approach 2:

The patent replaces manual bias detection with an automated machine learning-based computer program. Instead of requiring human analysts to manually review communications for bias, the system uses AI models to automatically identify biased content, improving efficiency and detection consistency while reducing the operational complexity burden on users.

Inventive Principle:
Principle #28Mechanics substitution (Replace mechanical system)

2Productivity

If automated bias identification is implemented, then productivity is improved, but the difficulty of detecting and measuring bias increases

Engineering Contradiction:
Improvebias identification efficiencyVSAvoidbias measurement difficulty
Core Design Contradiction:
ProductivityVSDifficulty of detecting and measuring

Solution Approach 1:

The patent incorporates a feedback mechanism where the bias identification system provides suggestions for correcting detected bias, and users can provide feedback on these suggestions. This feedback loop continuously improves the model's accuracy in detecting and measuring bias, making the measurement process more reliable over time while maintaining high productivity through automation.

Inventive Principle:
Principle #23Feedback

Solution Approach 2:

The system performs self-improvement through automated feedback mechanisms and continuous learning from user interactions. The bias identification model automatically refines its detection capabilities based on feedback data, reducing the need for manual calibration and measurement adjustment while maintaining high identification efficiency.

Inventive Principle:
Principle #25Self-service

Data Source

PatentUS12406143B2Systems and methods for identifying and removing bias from communications
Publication Date: 2025.09.02 JPMORGAN CHASE BANK NA
  • US12406143B2 patent drawing
  • US12406143B2 patent drawing
  • US12406143B2 patent drawing

AI summary

Systems and methods for identifying and removing bias from communications are disclosed. In one embodiment, a method for identifying bias may include: (1) receiving, by a bias identification computer program executed by an electronic device and from a user electronic device, text comprising a plurality of passages; (2) converting, by the bias identification computer program, each of the plurality of passages into a vector; (3) determining, by the bias identification computer program, that a custom entity in a bias category is present in one of the plurality of vectors or in a preceding or subsequent vector using a trained bias identification machine learning engine; and (4) returning, by the bias identification computer program and to the user electronic device, an indication that the one of the plurality of vectors is biased.